Customer Support Agent (French Speaker)
Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.
Sofia Stars is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:
Now we're looking for a French & English speaking Customer Support Agent to join our team and make his own contribution to our products.
Responsibilities:
✔️ Providing support in French by email and Live chats;
✔️ Processing with great attention to details and content;
✔️ Identifying clients' needs and proactively proposing solutions;
✔️ Focusing on customer expectations and satisfaction;
✔️ Working closely with our team to improve and establish the necessary processes.
Qualifications:
✔️ Proficiency in French and English, both written and spoken;
✔️ Proactive person with good support/sales skills;
✔️ Strong communication and negotiation skills;
✔️ Attention to detail;
✔️ Previous experience as a support agent will be considered an advantage.
Why Sofia Stars?
✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
✔️ Competitive salary and attractive bonus scheme;
✔️ Working in a dynamic International company;
✔️ Birthday celebration present;
✔️ Ability for career and professional growth within the company;
✔️ Sportscard (Multisport) - partly covered & team-building events and activities;
✔️ Sunny, spacious office;
✔️ Wedding gift;
✔️ Gift for newborns;
✔️ Time for proper rest and 20 working days of Annual Vacation, maternity leave support;
✔️ Food vouchers, breakfast, fruits, and snacks available in the office.
Ready to shine? Let’s make it real.
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