Latvian VIP Account Manager (ROW)

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

We are looking for a Latvian VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements

• Proficiency in English and Latvian both written and spoken
• Proactive person with good support/sales skills
• Strong communication and negotiation skills
• Attention to details
• Previous experience will be considered as an advantage

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issue
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their need
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting
• Ensure that products’ compliance is being followed according to relevant regulation
• Previous experience as a Sales agent will be considered as an advantage
• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month 

We offer excellent benefits: 

• Monthly food vouchers (180 BGN);
• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
• Starting from 20 paid leave days;
• 6 additional days of sick leaves without document required;
• Birthday gift cards;
• Sports card (Multisport);
• Wedding and newborn gifts;
• Breakfast, Friday lunches, fruits, and snacks in the office;
• Team-building events and activities;
• Career growth opportunities;
• Sunny, spacious office.

Ready to shine? Let’s make it real.