Customer Support Agent (German Speaker)

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

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✅ Main Responsibilities:

✔️ Deliver exceptional support to our customers via email and live chat, primarily in German.

✔️ Process inquiries with attention to detail and content.

✔️ Proactively identify clients' needs and suggest effective solutions.

✔️ Prioritize customer satisfaction by exceeding expectations.

✔️ Collaborate closely with our team to enhance and streamline processes.

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✅ Requirements:

✔️ Proficiency in both written and spoken English and German.

✔️ Proactive attitude with a knack for customer support and sales.

✔️ Excellent communication and negotiation skills.

✔️ Strong attention to detail.

✔️ Previous experience in a support role is advantageous.

✅ Why Sofia Stars?

✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

✔️ Competitive salary and attractive bonus scheme;

✔️ Working in a dynamic International company;

✔️ Birthday celebration present;

✔️ Ability for career and professional growth within the company;

✔️ Sportscard (Multisport) - partly covered & team-building events and activities;

✔️ Sunny, spacious office;

✔️ Wedding gift;

✔️ Gift for newborns;

✔️ Time for proper rest and 20 working days of Annual Vacation, maternity leave support;

✔️ Food vouchers, breakfast, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.

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