Client Operations Manager

We're the communications and marketing agency built for challengers, disruptors and visionaries. We help brands change the way people live, work or play around the world.

Are you the ultimate "fixer" and organiser? Do you love creating clarity, not chaos, with streamlined processes?

Sling & Stone is a PR and communications agency with a shared mission. We’re here to unearth, craft, and share the stories of the world’s most ambitious brands shaping the future. 

From building the future of sustainability in Australia, and launching satellites into space, to personal health + wellness and moments of joy — our partnerships with challenger brands means no two days are the same. We work with ambitious brands shaping the world - from Google Cloud to Levi’s, CSIRO, Krispy Kreme, LUSH, Reddit, Too Good To Go, Origin Energy, Stripe, Moonpig and many others.

Our team is filled with smart, skilled communicators who share our mission and live our core values of Gumption, Build, Play and Tune in. They are brilliant at what they do — crafting compelling narratives, sharing stories that reach the right audiences, and building brand reputations. But to do their best work, they need operational excellence behind the scenes.

That’s where you come in.

We are looking for a Client Operations Manager to be the operational engine of our agency. You will sit at the intersection of our account teams, operations + finance, and our clients, ensuring our work is delivered smoothly, our teams are balanced, and our accounts are profitable. If you love AI and tech tools as much as you love solving problems, we want to talk to you.

What you’ll do

• Protect the margins: Partner with account directors to build accurate Statements of Work (SOWs) and track budgets so we never over-service a contract by accident.
• Balance the workload: Act as the "air traffic controller" for our team's time, managing leave requests, resource allocation, considering freelancer needs, and ensuring no one is overloaded while others have downtime. 
• Remove the cruft: Own and evolve our project management tools, systems and processes, building better, faster AI enabled + automated workflows for how we deliver PR campaigns and run seamless operations.
• Bridge the gaps: Maintain all knowledge resources, procedures notes and training materials so all Slingers have access to the correct information at their fingers tips. 

What you bring to the table

• Experience: 4+ years in operations, project management, or account management preferably at a PR, marketing, or creative agency, professional services consultancy or working in fast growing scaleups.
• Commercial acumen: You aren't an accountant, but you know your way around a budget, burn rates, and profitability analysis. You love bringing data to help inform decisions.
• Tech build mentality: You’re an AI early adopter and power user of tools like Google Workspace and Gemini, Slack, Mavenlink (or ERPs), Guru, and love finding new ways to connect and automate data sources to create seamless workflows. Bonus points if you’ve played with tools like Zapier, n8n, Claude Code or OpenClaw!
• Tune-in & gumption: You are highly organised and can comfortably hold communications teams accountable to processes and deadlines with empathy and firmness.
• Play: You take your work seriously, but not yourself. You bring the vibes and find new fun and engaging ways to ensure all operational needs are in hand while keeping the team energised.

Want to know more?

Here’s a taste of Sling & Stone:

• We’re a team of 60+ spanning Australia, New Zealand and Singapore, delivering truly integrated campaigns
• We won Provoke Best Agency of the Year in APAC + top 10 globally last year
• We’re deliberate about which brands we work with, and say no to those who don’t fit our focus on clients shaping the future 
• We’re proud of what we do. Our team is filled with smart, skilled communicators who share and live these core values: Gumption, Build, Play, Tune in
• We give all Slingers the opportunity to do the most impactful work of their careers here, giving them the training, skills and support to develop new passions, services and client portfolios, with the support of a dedicated manager
• We offer 20 days annual leave per year, 10 days wellness leave per year, which can be taken for physical or mental wellbeing, as well as end of year holiday break in addition to your leave allowance
• Every Slinger also has access to an additional 2 days per calendar year to use as they wish and 2 additional days to volunteer their time to a charity
• We’re supportive of parents and believe in inclusivity regardless of whether you’re considered the primary and secondary carer: we offer up to 12 weeks Paid Parental Leave for anyone, and in the unfortunate circumstance of baby loss, up to 8 weeks Paid Compassionate Pregnancy Loss Leave
• We enjoy Meeting Free Fridays so everyone gets a full day of uninterrupted focus time.
• With offices in Auckland, Sydney, Melbourne and Singapore as well as many sister agencies across the VCCP group, there are opportunities to extend your holiday or stay in a location and work from another Sling & Stone or VCCP office with prior sign-off. 

Sounds interesting?

If you’re ready for your next challenge and have gumption, build, tune in and play in spades, send your resume along with a cover letter explaining why you’re the right fit for this role. 

Equal Opportunity Employer Statement

Sling & Stone is built on the talent we hire. We’re only as good as our people, and the best teams are built with people from a variety of backgrounds, offering a variety of perspectives. Even if you don’t meet all of the requirements in our roles, if you think this is the job for you, please go ahead and apply. Studies have shown that certain minority groups will only apply if they meet every specification on a job advert and we want to change this. We do not discriminate against any employee or candidate because of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other basis. Our people are chosen on merit, professional qualities and alignment with our values. We are committed to building a diverse and inclusive team.