ITSM & Demand Process Analyst

At SILVARE, we’re a dynamic team achieving remarkable results. We’ve built a reputation for delivering fast, impactful results that keep our clients coming back—many of whom are some of the biggest names in tech. What makes us different? We’re easy to talk to, we get straight to the point and we’re all about making things happen.  

We’re proud of the strong relationships we build, both with our clients and our team. We believe in keeping our people happy, whether it’s through improving benefits, having open conversations about their projects or just being there when they need us. It’s this supportive environment that helps us—and our people—thrive.   

If you’re ready to work on exciting projects, grow alongside industry leaders and make a real impact, we’d love to have you join us at SILVARE.  

 

The Role in a Nutshell  

We are looking for a Junior ITSM & Demand Process Analyst to join our team and support key IT Service Management (ITSM) and demand management processes. The ideal candidate will contribute to the daily operations of ITSM workflows, collaborate across teams, and assist in documenting and analyzing business demands. This is a great opportunity for a junior professional eager to grow within a structured IT environment and work closely with tools like ServiceNow.

 

Your Day-to-Day  

• Support daily operations of ITSM processes (Incident, Change, Service Request, Problem, etc.).
• Gather and perform basic processing of data from ServiceNow.
• Document, monitor, and perform initial analysis of new business demands.
• Collaborate with cross-functional teams to collect information and support demand documentation.
• Assist in the maintenance and updates of the ITSM platform (ServiceNow).
• Help create reports and dashboards with key performance indicators (KPIs).
• Participate in workshops or meetings focused on process improvement or requirement gathering.
• Ensure compliance with basic IT Governance & Quality policies.

 

Your Key Strengths

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
• 1–3 years of experience in an IT environment or a relevant internship/practicum.
• Understanding of basic ITSM and ITIL concepts.
• Proficiency in MS Excel and basic reporting/analysis tools.
• Strong organizational skills and team collaboration mindset.
• Excellent command of the English language (written and verbal).
• Ability to understand business requirements and technical descriptions.

 

Why You’ll Love Working with Us  

🍽️ Lunch is On Us: Monthly allowance to fuel up with your favorite meals.  

🏥 Health First: Private health and life insurance—because your well-being matters.  

💻 Gadgets Galore: Get your own laptop and mobile device, complete with a phone plan to keep you connected.  

📚 Learn Without Limits: Unlimited access to Udemy and all the training you need to grow and thrive.  

🚀 Career Rocket Fuel: Personalized coaching and mentorship to level up your skills and hit your career goals.  

🎯 Work with the Best: Step up your game by collaborating with industry-leading clients.  

🌈 Celebrate Diversity: Join a team that values and thrives on different perspectives.

💸Performance pays off: Annual discretionary bonus based on your contributions throughout the year.

   

Eager to Join Us? Jump in and apply today—we’re excited to see what you can bring to our team! 

 

*SILVARE is an Equal Opportunity Employer. SILVARE does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need. #LI-Hybrid