IT Support Engineer

About Us
At SILVARE, we’re a dynamic team achieving remarkable results. We’ve built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

What Μakes Us Different
We’re easy to talk to, we get straight to the point and we’re all about making things happen. We’re proud of the strong relationships we build, both with our team and our clients. We believe in keeping our people happy, whether it’s through improving benefits, having open conversations about their projects or just being there when they need us. It’s a supportive environment and culture that helps both us and our people thrive. If you’re ready to work on exciting projects, grow alongside industry leaders and make a real impact, we’d love to have you join us at SILVARE.

Role Overview
We are looking for an IT Support Engineer. In this role, you will be responsible for troubleshooting technical issues, maintaining IT systems and infrastructure, and providing hands-on support to ensure smooth day-to-day operations. You will work closely with users and internal teams to resolve incidents efficiently and improve IT service quality.

What You’ll Be Doing

• Provide technical support for hardware, software, and network-related issues.
• Install, configure, and maintain operating systems, applications, and IT devices.
• Monitor system performance and ensure security, reliability, and efficiency.
• Manage user accounts, access rights, and permissions in systems such as Active Directory and Microsoft 365.
• Document support activities, troubleshooting steps, and technical solutions.
• Collaborate with internal IT teams and external vendors to resolve escalated incidents.
  
  

What You’ll Bring

• 2+ years of experience in IT support, system administration, or a related role.
• Strong knowledge of Windows OS, networking, and troubleshooting techniques.
• Experience with Active Directory, Office 365, and ticketing systems.
• Understanding of basic networking concepts (DNS, DHCP, VPN, firewalls).
• Excellent communication and problem-solving skills with a customer-first mindset.
• Ability to work independently and manage multiple tasks effectively.

How We Support Your Growth

🍽️ Lunch Is On Us: Monthly allowance for your favorite meals.
🏥 Health First: Private health & life insurance for peace of mind.
💻 Set Up For Success: The right tools to stay connected and perform your best.
📚 Curiosity Never Retires: Access to Udemy for unlimited learning.
🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
🎯 Work With The Best: Collaborate with industry-leading clients.
🌈 Celebrate Diversity: Be part of a team that values every perspective.
💸Performance Pays Off: Annual discretionary bonus based on yearly contributions.
🌱 Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we’re building together 🙂

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law.