IT Support Specialist

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

The IT Support Specialist should be able to work independently with minimal guidance or supervision. They are responsible for performing a broad range of duties to track assets with asset tracking applications, provide team members with the equipment needed, ensure team members are following the correct process, & notifying the leadership team of any equipment needing to be repaired.  We are seeking someone pre-peak and through peak to support our existing IT support team.  Dependent on volume, the position could lead to a permanent opportunity.

What you'll do:

• Asset tracking (preferred experience with asset tracking software and following SOP's to do so)
• Work and close all IT-related tickets and perform ad-hoc IT support requests. 
• Help maintain warehouse armory following protocols and procedures related to technology devices including scanners 
• Communicate any deviations to the SOP to the leadership team
• Complete planned maintenance of all technology equipment and supporting appliances including network equipment
• Performs IT support requests as instructed by facilities leads and other members of the leadership team
• Able to provide great customer service to all clients using technology devices including admin personnel 

What you'll need:

• 4+ years related experience with technical certifications or higher 
• Preferably 2+ years of related experience and associates degree or higher relating to information technology  
• Ability to use different forms of technology (WMS, Microsoft Office, Asset Tracking Applications, Scanners, etc..)
• Ability to accept responsibility for work assignments and job duties, and to be held accountable for successful completion
• Ability to follow directions, and to work with minimal supervision
• Ability to utilize elevation equipment such as scissor lifts and boom lifts to access network hardware
• Ability to take initiative, and to work with a sense of urgency
• Ability to constantly lift, carry, push, or pull up to 10 lbs.; frequently up to 50 lbs.; and occasionally up to, and over 100 lbs.
• Must be comfortable working on a ladder and scissor lift at up to 40 lbs
• Ability to reach outward, stand, and walk; frequently bend, squat, kneel, twist, turn, and sit; and occasionally, crawl, reach above shoulder, and type using a keyboard
• Preferred experience in networking equipment management including Ubiquiti, Cisco/Meraki 

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.