Transportation Manager– Dock Door Operations (Parcel & Freight)

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Job Summary:

The Transportation Manager is responsible for overseeing dock door operations supporting both freight and eCommerce fulfillment in a 3PL environment. This role manages carrier performance, ensures efficient inbound and outbound transportation flow, and partners closely with warehouse, fulfillment, and operations teams to drive continuous improvement in service, cost, and execution. The Transportation Manager plays a critical role in maintaining carrier KPIs and merchant satisfaction, optimizing dock utilization, and supporting high-volume, time-sensitive operations.

What you’ll do:

Dock Door & Transportation Operations

• Manage daily dock door operations and capacity planning for eCommerce logistics.
• Ensure efficient scheduling, utilization, and throughput of dock doors to support operational demand.
• Coordinate with warehouse and fulfillment teams to align labor, dock availability, and transportation schedules.
• Training operations teams through Transportation SOPs, performance management and KPI tracking
• Inbound capacity planning and management through scheduling software to ensure priorities and exceptions are aligned with merchant expectations

Freight

• Monitor freight process flow, quoting, delays, and service failures.
• Freight financial reconciliation and invoice review for booked freight loads
• Freight TMS management and RFP for new services and solutions including go to market capabilities partnering with sales team to provide process scope to merchants
• Partner with Customer success team to provide solutions and drive merchant satisfaction
• Support Bonded inbound and freight transfers as needed 

Continuous Improvement & Cross-functional Partnerships

• Identify opportunities to improve transportation efficiency, reduce dwell time, and lower costs.
• Analyze transportation and dock performance data to identify trends and root causes.
• Lead or support process improvement initiatives related to dock operations, scheduling, and carrier performance.
• Partner with operations, fulfillment, and planning teams to support daily execution.
• Collaborate on process improvements to improve dock efficiency, speed to ship, and customer service.
• Act as the transportation subject-matter expert for dock door and carrier-related issues.

Carrier Management & Performance

• Manage day to day operating relationships with carriers, brokers, and transportation partners.
• Track, analyze, and drive KPIs including on-time performance, dwell time, cost, and service quality for network dock door operations.
• Conduct regular carrier scorecard reviews and performance meetings.
• Drive corrective actions and continuous improvement plans with underperforming

What you’ll need:

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (or equivalent experience).
• 3–5+ years of transportation or logistics management experience.
• Experience managing dock door operations in a distribution, freight, or eCommerce environment.
• Strong knowledge of carrier management and transportation KPIs.
• Proven ability to partner cross-functionally and influence operational teams.
• Strong analytical skills with experience using transportation or warehouse management systems (TMS/WMS).
• Excellent communication and problem-solving skills.

Preferred:

• Experience supporting high-volume eCommerce fulfillment operations.
• Experience managing both parcel and LTL/FTL transportation.
• Lean, Six Sigma, or continuous improvement experience.
• Experience operating in a fast-paced, multi-shift environment.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.