Director of People and Culture

Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

Director, People & Culture (Operations)

Reports into: Senior Director, People & Culture

Location: Close to one of our key sites - TX, PA, NV

Partner to: North American Operations Network, with RDOs as primary “customers”

Manages: P&C Business Partners and Generalists across the ops network

Key Responsibilities

• The Director of People and Culture will lead and manage a team of People & Culture Business Partners and Generalists, supporting the Operations Network
• Serve as the primary business partner to Regional Directors of Operations
• Build strong, trusted relationships with operations leaders while holding teams accountable to company values and goals
• Act as a strategic advisor, offering a clear point of view based on your expertise in the industry and within the HR discipline. Critical areas include talent development, organizational design, policy & process development
• Identify and lead people-related process improvements that support business goals. Drive the team to challenge the status quo
• In partnership with the People Ops team, ensure compliance with company policies, labor laws, and HR best practices across all location
• In partnership with the Talent Acquisition team, ensure hiring goals are met and that the new hire onboarding experience is positive
• Lead with data to guide decision-making and proactive interventions. Leverage the internal tooling and reports available to influence change
• Champion a high-performance and engaging culture - set the example on how to Change the Score through effective feedback and recognition
• Travel to sites to engage and build relationships with the People team and Ops team

Requirements

• Proven leadership experience managing HR/People teams across multiple locations or business units (5-7+ years)
• Expertise in various HR disciplines - including the ability to confidently advise on California labor law, policy development, how to build & sell a compensation philosophy, coaching senior level leaders, leveraging people analytics, hiring strategies for high-volume hourly team members 
• Strong communication and cross-functional influencing skills; comfortable challenging ideas respectfully and effectively
• Experience partnering with operations or field-based teams in warehouse environments 
• Confident decision-maker, with the ability to quickly move forward, make difficult trade-offs, and take accountability when things don’t go according to plan
• Willing and able to travel as needed (estimated 25%)

Areas to assess in initial phone screen:

• Ability to lead a distributed team. They will be managing up to a team of 8. What levels and scope have they managed? Examples on how they manage top performers and what they do when they have underperforming team members
• Ability to partner effectively with RDOs and ops leaders. Who are their current primary customers - what levels and functions? Examples on how they advise and influence when they disagree with a leader
• Knowledge of labor law - ideal is someone who has background with California labor law
• Experience in warehouse environment (blue collar workforce). What kinds of engagement, hiring, retention programs have they developed. What was their role in those programs - did they lead or inherit? How did any of those impact business goals?

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.