Partner Success Manager (f/m/d)

We help people and companies secure their premium spot on the internet. Connected by this shared purpose, our international team works passionately on making domain trading as easy and secure as possible. What started as a "search engine for domain offers" in 1999, is now Sedo - the world's largest platform for buying, selling and monetizing web addresses. That is why we are always looking for people with the motivation to rethink and challenge the status-quo. At our beautiful office in the heart of Cologne, you will find like minded people to collectively grow and advance your career. Combined with our tolerant mindset and our joy to celebrate our diversity, we create an inspiring environment to say: Bye, bye, boredom.

As a Partner Success Manager, you will be responsible for supporting our referral traffic partners, helping them maximize their monetization and ensuring long-term satisfaction. You'll act as a key contact point, managing and growing relationships while coordinating with internal teams to provide seamless support.

This is a hybrid role based in our Cologne office.

Tasks

• Support new partners with onboarding and provide guidance in the area of traffic monetization and aftercare.
• Build and nurture strong relationships with our existing partner base.
• Analyze key performance figures on partner benefits and satisfaction, such as sales and click rates.
• Act as the first point of contact for cross-departmental partner issues, coordinating internal projects to resolve them efficiently.
• Represent Sedo at trade fairs and networking events (national/international).

Qualifications

• Initial professional experience in affiliate/online marketing, sales, and/or customer care.
• A structured, organized, and hands-on mentality.
• Empathy and a deep understanding of customer needs to provide them with the best possible support.
• Excellent German and English skills, both written and spoken.

Nice-to-Have:

• Experience in SEA, Media Buying, or Google Analytics.
• Knowledge of CRM, JIRA, and Confluence.
• Technical knowledge of industry tools, platforms, advertising networks, and best practices.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

We welcome diversity and encourage applications from all individuals, regardless of their background, identity, or personal characteristics, as outlined by law.