SaaS Renewals and Deal Desk Associate

London: #LI-Hybrid

 

OVERVIEW:

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. 

Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade. 

 

ABOUT THE ROLE:

As a SaaS Renewals and Deal Desk Associate, you will play a pivotal role in managing and optimising the renewal of customer subscriptions and overseeing deal structuring within our organisation. Your primary focus will be to ensure timely and successful renewals, maximise customer retention, and drive recurring revenue growth. Additionally, you will be responsible for streamlining deal processes, providing strategic pricing guidance, and collaborating with cross-functional teams to facilitate complex deal negotiations.

Renewal Management:

• Monitor customer subscription expiration dates and proactively plan renewal strategies.
• Ensure timely and successful renewals to maintain a steady revenue stream.
• Prepare renewal quotes, invoices, and notifications in alignment with customer needs.

Customer Engagement and Retention:

• Engage with customers before, during, and after their renewal dates to address any concerns and ensure satisfaction.
• Proactively identifying customers who have incurred user overages or storage overages, and contracting them with a co-termed upsells
• Build strong relationships with customers to foster long-term partnerships.
• Identify opportunities for upselling or cross-selling additional features or services.

Deal Structuring and Pricing:

• Design and execute innovative deal structures that maximise revenue while meeting customer needs.
• Provide pricing guidance and analyse trade-offs to support sales negotiations.
• Partner with sales teams to develop concession strategies that protect margins and optimise revenue.

Process Optimisation:

• Refine deal desk processes, approval workflows, and governance frameworks for scalability.
• Automate workflows using CRM (e.g., Salesforce) and Contract Management Systems (e.g., Juro) to enhance efficiency.
• Ensure compliance with company policies, revenue recognition standards, and strategic goals.

Data Analysis and Reporting:

• Analyse renewal data to identify trends and patterns.
• Track renewal rates and churn to measure the effectiveness of renewal strategies.
• Develop dashboards and reports to track key performance indicators such as deal velocity, approval times, and revenue impact.

Collaboration and Communication:

• Work closely with customer success, account management, sales, finance, and legal teams to ensure a seamless renewal and deal structuring process.
• Communicate effectively with customers to address their needs and concerns.

Negotiation and Contract Management:

• Negotiate contract terms and pricing with customers.
• Ensure that contracts are accurate, up-to-date, and compliant with company policies.

 

ABOUT YOU:

At Sedna, potential, curiosity, and a growth mindset matter as much as experience. This role is ideal for someone early in their career who’s excited to learn SaaS renewals and deal desk fundamentals while contributing to meaningful work in global trade.

You’ll thrive here if you:

• Have a learning mindset: You’re eager to pick up renewal workflows, pricing concepts, and the mechanics of B2B SaaS deals with guidance and training.
• Are organised and detail-oriented: You can manage checklists, keep dates straight, and follow processes precisely—especially when working with contracts and quotes.
• Are comfortable with numbers: You like working in spreadsheets and can interpret basic metrics (e.g., renewal dates, seat counts, ARR/MRR, simple deltas).
• Communicate clearly: You write concise emails, take thorough notes, and ask good questions—internally and with customers.
• Collaborate well: You enjoy working with Sales, Customer Success, Finance, and Legal, and you’re not afraid to reach out to unblock a task.
• Use (or can quickly learn) common tooling: You have basic familiarity with CRM or business tools (Salesforce, HubSpot, Google Sheets, Excel). Experience with CLM tools (e.g., Juro) is a plus but not required.
• Care about doing things the right way: You follow playbooks, respect approval paths, and help keep our data clean and contracts compliant.
• Are proactive: You spot small issues early (e.g., upcoming expiries, usage overages) and flag them to the right people with suggested next steps.
• Are curious about our domain: Interest in SaaS, pricing/packaging, or global trade/logistics is a bonus—no prior industry experience required.

If you’re excited about the mission and meet most of the above, we’d love to hear from you—even if you don’t tick every box.

 

Our Values:

Finally, culture is important to us, so we also look for candidates who share our values: culture is important to us, so we also look for candidates who share our values:

• Stay Ahead, Stay Agile – We anticipate change, adapt with resilience, and lead with curiosity and customer insight.
• Execute With Focus – We turn strategy into action through ownership, clarity, and disciplined delivery.
• Work Together, Win Together – We collaborate across teams and with customers, building strong relationships that unlock greater impact.

Our Benefits

• Flexible work with 2 core days per week in the office as a team
• Competitive salary 
• Private health care
• Opportunity to learn and use the best sales tools available
• Learning and development benefits
• Physical health 
• Enhanced parental leave
• Pension