Junior SaaS Implementation Project Manager

Title: Junior SaaS Implementation Project Manager

Location: Copenhagen #LI-Hybrid

About the role:

Implementing the Sedna platform and products into business operations can be a large-scale, exciting change for many Sedna customers. As an Implementation Manager at Sedna, you will have a significant impact, guiding customers through the onboarding process, managing internal and external stakeholders, and getting hands-on technically to ensure timely project delivery. A key attribute of this role is the ability to execute quickly and ensure tasks are progressing throughout the project lifecycle.

In this role, you will have the opportunity to lead multiple concurrent customer projects and get to travel to work on-site with our customers internationally. This is a great opportunity for someone early in their project management career with experience working in a SaaS business. We are looking for someone who wants to use and develop their skill set at a fast-paced startup where your work will play a pivotal role in delivering on our promise of world-class onboarding to our customers. 

Your responsibilities:

Here's a bit more on what you can expect to be doing day-to-day:

Leading Implementation Projects - Planning and delivering multiple concurrent projects that will see our customers successfully onboarded onto the Sedna platform, leading them through the phases of project kick-off, technical configuration, testing, training, launch and hypercare.

Stakeholder Coordination - As the project lead you will be the central liaison between executives, business users, technology teams, and support teams. You will need to facilitate functional and technical discussions and ensure effective communication of project progress to ensure successful delivery. 

Project Administration and Reporting - Using our project software (Notion) you will manage project governance and produce reports such as customer status reports, steering committee documentation and internal reports on the state of your portfolio, and facilitate meetings to inform stakeholders of these.

Risk Management - Identify, assess and address risks related to project timelines, resource allocation, and customer satisfaction. 

Change Management - You will be expected to execute communication plans and stakeholder analysis that will allow you to take the customer on the change journey. You will also be responsible for creating training plans for each implementation and run training and deskside support with our customers.

Continuous Improvement - You will be expected to continuously look for ways to optimise existing processes, workflows and associated documentation to support more effective, faster service delivery.

About you:

We think you’ll need the following experience and qualifications to succeed in this role:

• 2+ years of experience in a project management role working across multiple projects simultaneously, or 4+ years of experience with customer support or delivery coordination.
• Exposure in a customer-facing role where you’ve been responsible for managing and communicating with different stakeholders.

Our Values:

Finally, culture is important to us, so we also look for candidates who share our values:

• Stay Ahead, Stay Agile
• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

• Execute With Focus
• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

• Work Together, Win Together
• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals. 
• By aligning across teams and with customers, we unlock greater impact.

More about Sedna:

Sedna makes trade go faster. Our data-driven technology provides businesses with a competitive edge by lightening the load of managing email and helping teams collaborate better.

Powered by AI and integrations with other systems, Sedna reduces manual work, processes high volumes of messages with ease and exposes key context buried in inboxes. We empower teams to make better decisions and work quickly towards commercial success.

Sedna powers our customer’s most important work - and it’s our people that makes it happen. 

Sedna is an equal opportunity employer, and we welcome candidates of all backgrounds, race, ethnicity, ability, neurodivergence, age, sexual orientation and gender to apply. Please let us know if there is anything we can do to make our process more inclusive for you.