Junior Analyst, Digital Resilience

Schillings handles high stakes opportunities and threats for an international clientele: successful individuals, businesses and high-profile organisations across the world. 

We support our clients to achieve their goals by developing winning strategies to protect their freedom to operate, and are the first port of call in a crisis, defending our clients from attacks on their reputations, privacy and security. Schillings’ offer is unique to the market, combining strategic communications with law, intelligence & investigations, digital resilience and security.

Schillings is a collaborative and welcoming place to work, with a positive culture, strong values and a developed service ethic.  We require commitment, diligence, curiosity, agility and professionalism, and in return provide competitive packages, stimulating challenges and interesting work.  We are committed to sharing learning and creating development opportunities so you can progress your career with us.  Our people’s career trajectories and average longevity at Schillings underline this.  

Join us and become part of our story.

Job Title: Junior Analyst, Digital Resilience

Reporting to: Head of Monitoring and Insights, Digital Resilience

Job Purpose:

Working in the Digital Resilience Team

The Schillings Digital Resilience team work at the forefront of protecting and enhancing the reputations and security of clients in an increasingly digital world. They are experts at using digital methods - across communications strategy, search, digital media and AI - to build reputational resilience and manage clients through crises.

Working in DR means:

• Using cutting-edge technologies, including AI
• Developing a diverse skill set that spans strategic thinking, media analysis, digital content creation and much more
• Tackling real-world challenges and making a measurable impact
• Gaining exposure to a variety of sectors and challenges, constantly learning and adapting your skills
• Continuously learning and growing in a fast-paced environment
• Working collaboratively to find innovative solutions to new problems

The Junior Analyst Role

You will be working across all DR practice areas, including Social, Search and Monitoring. This will include (but not limited to): digital assessments, digital campaigning, media and social monitoring, online profile management (search, forum and Gen AI), SEO (Search Engine Optimisation)​, digital advertising and content creation.

The right candidate will:

1. Demonstrate a deep interest in current affairs, in the way the world really works, and helping clients to navigate that. Specifically, demonstrating curiosity about geopolitical events, technological advancements, and shifts in media consumption that impact reputation and security.
2. Enjoy delving into information, connecting dots, interpreting data, analysing information, and summarising your findings. This might be demonstrable by your university coursework or research. This includes the ability to synthesise information from disparate sources and identify emerging trends or potential issues before they escalate.
3. Work well in a collaborative, multidisciplinary environment.
4. Bring the right attitude - we will teach you how to use the tools. A proactive and eager attitude to learn and master new digital tools and methodologies is essential, as the digital landscape is constantly evolving.

This is an entry/junior level role with genuine opportunities to develop and progress rapidly. You will work alongside and learn from leading experts in digital strategy, with the opportunity to develop in-demand digital and communications skills. You will also learn business writing skills, strategic and critical thinking and managing ambiguity – key attributes for success at Schillings. There will be opportunities to work closely across teams, including Intelligence & Investigations, Legal, and Strategic Communications.

 

Role Accountabilities:

• Use industry standard tools to search for, analyse and track conversations and media coverage around our clients, across a variety of subject matters and jurisdictions. This information will be used to inform critical strategies for how we advise and support our clients.
• This could involve tracking narratives around a high-profile legal case, monitoring online sentiment during a corporate crisis, or identifying potential security threats targeting a client.
• Produce summary reports – in the form of emails and formal reports – on a daily, weekly, and monthly basis, depending on matter requirements.
• These reports are vital for keeping clients informed and enabling timely decision-making in fast-moving situations.
• Maintain that work and standard as part of Schillings' service to clients who are in crisis periods.
• Be comfortable providing excellent service in high stakes situations.
• Visualise and present data creatively to inform analysis for clients and internal stakeholders.
• Your ability to translate complex data into clear and compelling visualisations will be key in communicating insights to both internal teams and clients.
• Follow data reporting processes and strategies.
• Provide insights and advice on the reputation impact of social media content, recognising whether it is harmful or advantageous to the client’s objectives.
• Represent the Digital Resilience team across the firm by being collaborative, curious, accountable, and professional at all times.

 

Knowledge, Skills and Experience Required:

• University degree (2:1 minimum).
• Interest and awareness in current affairs, including geopolitical developments.
• An understanding of how global events and political shifts can intersect with digital reputation and security is highly valuable.
• A critical, logical, and lateral thinker who is intrinsically curious and inquisitive.
• The ability to think creatively to solve novel problems in a rapidly changing environment is crucial.
• Succinct, clear written communication and persuasive drafting skills; with excellent spelling and grammar.
• Demonstrates exceptional attention to detail.
• Proficient in using social media platforms such as TikTok, Snapchat, Instagram, Facebook, X, YouTube, or LinkedIn, and understanding of how these platforms function as sources of information and vectors for reputational risk..
• Familiarity with Microsoft Excel and a proven ability to use it in data analysis. Experience with other data analysis or visualisation tools would be advantageous.
• Ability to work calmly under pressure, respond nimbly to urgent requests and competing deadlines, and effectively prioritise and organise tasks.
• Strong personal and relationship-building skills.
• Strong desire to provide exceptional service to internal and external clients, often under pressure.
• Team player with a ‘can do’ attitude, and willingness to work flexibly to meet client needs.
• Proficiency in a language additional to English is a bonus.

Life at Schillings

Given our bold and innovative business strategy, it is not surprising that Schillings has a very strong culture. The atmosphere is highly collaborative and focused on excellence. We have worked hard over the years to develop a coaching culture. Schillings has adopted a set of values to put at the heart of this and they reflect the intention and tenor of our ambitious plans. They are: ‘Innovative; Bold; United; and Excellent’. Our client list speaks for the outstanding results that have been delivered over many years and the task now is to grow without losing any of the commitment to delivering for clients or our service ethos. Finding people who share our values and can thrive in this environment is key to our success. 

It takes a unique mix of people to create something truly great. We appreciate that diversity of thought, background and culture creates the best environment to truly innovate, solve problems and achieve our goals. We welcome candidates from all backgrounds – if you are driven and want to achieve your best then we will give you the platform and support to succeed.

Please let us know if there are any extenuating circumstances we should consider, or any adjustments we may need to make to our selection process, when making your application.

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