Manager/Senior Manager, Engagement

WHO WE ARE:

*SCAPE Co., Ltd. is a non-profit organisation, a registered charity, and an Institution of a Public Character that engages and nurtures youth by developing their talents. At *SCAPE, we offer a holistic network of programmes, communities, and facilities to support youth in their pursuit of interests and passion areas. Together with our partners, we inspire and empower our youth to discover boundless possibilities.

WHAT YOU WILL BE WORKING ON:

Lead the development and implementation of youth engagement strategies, volunteer management, programmes, and partnerships that strengthen *SCAPE's role as a youth-centric hub. The role drives meaningful youth participation, volunteerism, community building, and ecosystem collaborations while overseeing engagement initiatives that support *SCAPE's strategic pillars.

Key Responsibilities

Strategic Planning and Youth Engagement

• Develop and execute engagement strategies that advance *SCAPE's vision, mission, and organisational objectives.
• Lead initiatives that foster youth participation, ownership, leadership development, and active citizenship.
• Identify emerging youth trends, needs, and aspirations to inform programme planning and strategic priorities.
• Monitor and evaluate engagement outcomes, ensuring alignment with organisational KPIs and impact objectives.

Volunteer Management and Youth Leadership Development

• Oversee the recruitment, onboarding, training, deployment, and retention of volunteers across *SCAPE's programmes, events, and initiatives.
• Build a strong volunteer community that fosters a sense of belonging, ownership, and advocacy for *SCAPE.
• Monitor volunteer participation, satisfaction, and impact through data collection, feedback mechanisms, and reporting.
• Ensure proper governance, risk management, safeguarding, and compliance practices relating to volunteer engagement.

Programme and Community Development

• Oversee the design, implementation, and evaluation of youth engagement programmes, campaigns, and community initiatives.
• Drive programmes that strengthen youth confidence, contribution, and connection within the community.
• Facilitate opportunities for youth co-creation, consultation, and participation in *SCAPE's spaces and initiatives.
• Support the activation of Somerset Belt through youth-led activities, events, and community-building efforts.
• Foster inclusive and accessible engagement opportunities that cater to diverse youth segments.

Stakeholder and Partnership Management

• Cultivate and manage strategic relationships with government agencies, educational institutions, community organisations, youth groups, residents and corporate partners.
• Develop partnerships that create opportunities for youth development, volunteerism, mentorship, and community engagement.
• Represent *SCAPE in sector-wide working groups, engagement platforms, and collaborative initiatives.
• Support national youth engagement efforts, including initiatives aligned with the Singapore Youth Plan and broader youth sector priorities.

Team Leadership and Capability Development

• Lead, mentor, and develop the Engagement Team to achieve organisational goals and outcomes.
• Foster a culture of collaboration, innovation, youth-centricity, and continuous improvement.
• Build organisational capabilities in youth engagement, volunteer management, stakeholder engagement, and programme design.
• Support manpower planning, capability development, and succession planning within the department.

Resource, Operations and Governance

• Manage departmental budgets, procurement processes, and resource allocation.
• Establish effective systems, policies, and processes to support engagement and volunteer management functions.
• Ensure compliance with organisational governance, risk management, and safety requirements.
• Prepare management reports, Board papers, funding submissions, and strategic recommendations.

Research, Impact Measurement and Reporting

• Develop frameworks to measure the effectiveness and impact of youth engagement and volunteer programmes.
• Analyse engagement, volunteer, and community data to support evidence-based planning and decision-making.
• Track and report key performance indicators relating to youth participation, volunteer contributions, stakeholder engagement, and community impact.
• Provide strategic insights and recommendations to strengthen *SCAPE's engagement ecosystem and long-term relevance.

Other Responsibilities

• Perform any other duties and responsibilities as assigned by the Head of Engagement and Management from time to time.
• Support organisational priorities and strategic initiatives beyond the scope of the role when required.

WHO YOU ARE: 

• Bachelor’s degree in Communications, Public Relations, Public Policy, Community Development, Social Sciences, or a related discipline. Postgraduate qualifications will be an advantage.
• Relevant experience in volunteer management work in social service, volunteer or community development.
• Minimum 5 years of relevant experience in youth engagement, community development, stakeholder management, public engagement, or related fields, with at least 3 years in a managerial or supervisory capacity.
• Excellent written and verbal communication skills, with demonstrated ability to influence, negotiate, and build strong relationships with internal and external stakeholders at various levels.
• Strong project and programme management capabilities, including planning, prioritisation, resource management, risk management, and execution of multiple concurrent initiatives within tight timelines.
• Proficient in Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint) and comfortable with digital tools for engagement, communication, collaboration, and data management.