B2B Payment Support Specialist (Fix Term)

Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences. 

Being only 3 years old didn’t stop us from becoming a unicorn 🦄 We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

This is where your magic happens. If you love it, Scalapay it ♥

The Mission
We are seeking a Payment Support Specialist (B2B) to join our Payment Support Team within the Operations Department at our Milan office. In this role, you’ll also collaborate closely with our Finance and Legal teams.

As a key contributor to the company’s success, you will take charge of reaching out to merchants with overdue payments through proactive communication channels. This position requires someone who thrives in a fast-paced, dynamic environment, excels at time management, and possesses basic financial knowledge.

Empathy, active listening, and a problem-solving mindset are essential to succeed in this role.

Key Responsibilities

• Manage incoming written correspondence from merchants via email;
• Proactively encourage payments through email and phone communication;
• Support merchants in resolving payment issues by providing solutions aligned with company guidelines;
• Deliver accurate, complete, and clear information using the appropriate tools and methods;
• Maintain and update daily reports for assigned merchants;
• Collaborate closely with the Finance team to share detailed customer insights and contribute to shaping business strategies.

What We’re Looking For

• High school diploma or equivalent;
• Fluency in both English and Italian (written and spoken);
• Strong ability to work under pressure in a fast-paced environment;
• Proven ability to multitask, prioritize, and manage time effectively;
• Basic knowledge of IT tools and familiarity with CRM systems;
• Excellent communication skills, both verbal and written;
• Ability to work independently with minimal supervision. (Nice to have);
• Proficiency in French or Spanish (or both) is a strong advantage. (Nice to have).

What We Offer

• the salary we have for this position is up to 25'000€ (Gross Annual Base);
• A 6 to 12-month fixed-term, full-time position, based in Milan;
• Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences;
• A hybrid work model, with three days in the office per week.

Recruitment Process

1. Initial Chat: A brief conversation with our Talent Acquisition team;
2. Hiring Manager Interview: A deep dive into your experience and motivation for the role;
3. Case Study: A skills-based test with a debriefing session involving key stakeholders, conducted in our Milan office;
4. Final Chat with Simone (CEO): An opportunity to discuss Scalapay’s values and assess cultural alignment.

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. 

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.