Instore Key Account Manager

Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences. 

Being only 3 years old didn’t stop us from becoming a unicorn 🦄 We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

This is where your magic happens. If you love it, Scalapay it ♥

THE MISSION:
We’re looking for a driven Instore Key Account Manager (KAM) to build lasting relationships with our retail partners in Italy. You’ll manage a portfolio of merchants, identify new growth opportunities, and use data-driven insights to maximize their success.

What You’ll Do:

• Strengthen partnerships through sales calls, business reviews, and ongoing support;
• Advise merchants on optimizing revenue and marketing using Scalapay's premium products (e.g., Affiliation, Media Packages);
• Collaborate with the Sales Team to support the growth of our brands. Yes, this means some hunting with them;
• Boost Scalapay adoption by growing merchant collaborations and co-marketing campaigns;
• Analyze data to uncover opportunities and create tailored sales presentations;
• Develop case studies and share best practices to scale account management efforts;
• Experiment with new strategies to drive revenue growth and provide weekly forecasts;
• Advocate for your merchants internally to enhance products and services;
• Attend market visits, fairs, and events to meet partners face-to-face and stay ahead of industry trends.

Who you are:

• Proven sales and negotiation expertise with a knack for growing partnerships;
• Strong business acumen and ability to upsell/cross-sell;
• Experience following structured sales processes with KPIs and measurable results;
• Data-driven, proactive, and organized approach;
• 5+ years in account management or business consulting, ideally in e-commerce;
• Fluent in Italian and English; willing to travel up to 30%.

EXPECTED OUTCOMES:

• Meet or exceed the target every quarter;
• Become a fundamental part of the italian team and help the company grow;
• Strengthen Scalapay's position in the Country;
• Make Scalapay number 1 priority for the top 30 merchants in Italy;
• Foster a positive and inclusive team culture within the local team, encouraging collaboration, innovation, and a strong sense of ownership.

WHY YOU SHOULD JOIN SCALAPAY:

• Attractive packages based on skills and experience - the salary band we have for this position is an Overall Total Earning between 65’000€ and 75’000;
• International environment with significant challenges to be met every day;
• Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences;
• Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

HIRING PROCESS:

• Initial Chat: A brief conversation with our Talent Acquisition team;
• Hiring Manager Interview: A deep dive into your experience and motivation for the role;
• Case Study: A skills-based test with a debriefing session involving key stakeholders, conducted in our Milan office;
• Final Chat with Simone (CEO): An opportunity to discuss Scalapay’s values and assess cultural alignment.

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. 

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.