Chargeback Specialist [12 month Fix-Term]

Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences. 

Being only 3 years old didn’t stop us from becoming a unicorn 🦄 We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

This is where your magic happens. If you love it, Scalapay it ♥

We are looking for a Chargeback Specialist/Analyst to join our Customer Operations department. You will be a financial investigator,  your primary task is to investigate disputed transactions to try to learn more about why disputes are occurring and how they can be resolved or prevented.

Responsibilities 

• Determine which chargebacks to accept and which to fight.
• Prepare evidence for chargeback replies.
• Analyze account history and trends and take appropriate actions on accounts.
• Identify cases of fraud, interacting with the risk team.
• Contact merchants  to collect as much evidence as possible to fight chargebacks.
• Respond to chargeback alerts accurately and in a timely manner while adhering to rules and regulations.
• Answer concerns from other departments regarding chargeback.

Must Have:

• At least 6+ months of experience in chargebacks or dispute processing
• Fluent in Italian & English 
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Proven ability to solve problems quickly and efficiently.
• Strong interpersonal, communication, and presentation skills.
• Able to perform well under pressure.Capable of multitasking.

Nice to have:

• Extra language knowledge (French or Spanish)
• Proactive mindset, with the ability to suggest improvements to processes and systems
• Proficiency with basic computer applications, such as Google suite, Microsoft Windows, Word, and Excel

Hiring process:

1. A quick chat with one of our Talent Acquisition team members;
2. A first interview with the hiring manager to deep dive into your attitude and motivation;
3. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. 

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.