Healthcare Solutions Manager

 

ABOUT SAND
Sand Technologies is a fast-growing enterprise AI company that solves real-world problems for large blue-chip companies and governments worldwide.

We’re pioneers of meaningful AI: our solutions go far beyond chatbots. We are using data and AI to solve the world’s biggest issues in telecommunications, sustainable water management, energy, healthcare, climate change, smart cities, and other areas that have a real impact on the world. For example, our AI systems help to manage the water supply for the entire city of London. We created the AI algorithms that enabled the 7th largest telecommunications company in the world to plan its network in 300 cities in record time. And we built a digital healthcare system that enables 30m people in a country to get world-class healthcare despite a shortage of doctors.

We’ve grown our revenues by over 500% in the last 12 months while winning prestigious scientific and industry awards for our cutting-edge technology. We’re underpinned by over 300 engineers and scientists working across Africa, Europe, the UK and the US. 

ABOUT RHOS

The Rural Health Operating System (RHOS) is a Sand Technologies project that is reimagining rural healthcare delivery across Africa. RHOS seamlessly integrates technology, people, and processes to gather high-quality data from rural health posts, empowering healthcare leaders with real-time data for informed decision-making. This data is managed at our Health Intelligence Center, known as the Blueroom, which is also where the RHOS team provides tech and operational support to health posts to facilitate their delivery of high quality cost-effective care to rural populations. 

ABOUT THE ROLE

We are revolutionizing rural healthcare with cutting-edge technology and innovative solutions that leverage tech and operational optimization to support the health workforce. Our mission is to maximize the capacity of healthcare workers to deliver high quality, sustainable, accessible primary healthcare across Africa, ensuring equitable access to quality healthcare for all. 

We are looking for a Solution Manager to join our team who will work closely with the Ministry of Health (MoH) and our health system clients. You will be the key link between our clients and our engineering team, ensuring that customer requirements are accurately translated into technical specifications. In this role, you’ll play a crucial part in the future of healthcare delivery in rural areas. 

Our ideal candidate for this role is customer-obsessed, deeply curious, and adaptable in a dynamic environment. We’re looking for someone who will help define and scale our healthcare solutions as we continue to grow and expand. 

RESPONSIBILITIES 

• Act as the primary liaison between our organization and client
• Conduct needs assessments and tailor our solutions to meet specific client requirements.
• Translate customer requirements into technical specifications for the engineering team.
• Oversee project implementation, ensuring timelines and quality standards are met.
• Organize and lead training sessions for health system staff on our technology.
• Collect and analyze feedback to continuously improve our solutions and services.
• Monitor project progress and provide regular updates to stakeholders.
• Resolve any issues or challenges that arise during project implementation.
• Develop and maintain strong relationships with key stakeholders.

REQUIREMENTS

• At least 5+ years of professional experience in client engagement, project management, product management or healthcare consulting.
• Strong interpersonal and communication skills.
• Proven ability to manage complex projects and drive results.
• Experience in translating customer needs into technical requirements.
• Passion for improving rural healthcare systems.
• Exceptional organizational and problem-solving skills.
• Ability to travel as needed.

Due to the considerable amount of virtual work and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed in working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential.