Training Manager

Job Overview:

Join us as a Training Manager and take the lead in designing and delivering impactful training programs that elevate team performance and customer experience. You’ll create engaging learning content, collaborate across departments, and ensure our team members are confident, compliant, and ready to shine.

Your Role:

• Lead the development and delivery of initial and refresher training programs
• Supervise and support the training team in creating effective learning strategies
• Design training modules, instructional materials, and eLearning content
• Conduct engaging presentations and onboarding sessions for new team members
• Evaluate team members to identify performance gaps and provide targeted support
• Maintain accurate training documentation and progress reports
• Collaborate with cross-functional teams to align training with operational needs
• Promote a positive and professional learning environment
• Stay updated on table games rules, procedures, and industry standards
• Support revenue-driving initiatives through training improvements
• Perform other related duties as assigned

What We’re Looking For:

• Excellent verbal and written communication skills
• Strong leadership, interpersonal, and team-building abilities
• Ability to adapt training delivery to different learning styles and paces
• Confidence in presenting to groups and facilitating interactive sessions

Minimum Qualifications:

• Bachelor’s degree or equivalent education
• 3+ years of experience in a training role within gaming or hospitality
• Proficiency in Microsoft Office and training-related software
• Knowledge of gaming operations and company policies is a plus
• Advanced level of English
• Comfortable using relevant equipment and digital tools

Perks & Benefits: 

• Social perks, including a Multisport card and premium private health insurance.
• A welcoming and inclusive workplace.
• Free coffee, tea, fruits, and access to fully equipped kitchens.
• Referral bonuses for bringing great talent on board.

About Us:

At Sands Digital Services, we’re all about redefining live entertainment with unique play experiences. Our mission? Deliver exciting content, shape the future of gaming, and be a beacon of innovation. We push boundaries to bring the thrill of gaming to players worldwide. Our in-house team handles everything from ideas to game design and software development, creating products for all player types, including localized solutions.

We value our employees' well-being, love open communication, encourage collaboration, and support continuous learning. We’re building a culture where everyone feels valued, motivated, and inspired. Join us at Sands Digital Services and help us set new standards of excellence in live entertainment.

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