NOC Manager

Job Overview
We are looking for an experienced and strategic NOC Manager to lead our Network Operations Center team in Sofia. This leadership role is critical to ensuring the stability, performance, and continuous improvement of our network infrastructure and operations.

The ideal candidate will bring deep technical expertise in network operations, strong leadership capabilities, and a proactive approach to incident management and performance optimization.

Your Role:

• Lead and manage the NOC team, providing mentorship, training, and performance evaluations.
• Develop and implement NOC policies, procedures, and best practices.
• Oversee network monitoring tools and systems to detect and respond to issues promptly.
• Manage incident response processes and ensure timely resolution of network incidents.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.
• Monitor network performance metrics and generate regular reports for senior management.
• Coordinate with other departments to ensure seamless network operations.
• Recommend and implement network upgrades and improvements.
• Foster a culture of continuous improvement within the NOC team.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in network operations or network management roles.
• Proven experience with network infrastructure technologies (routing, switching, firewalls, security protocols).
• Strong understanding of network monitoring and management tools (e.g., SolarWinds, Nagios).
• Experience managing IT incidents and leading technical teams.
• Excellent communication, leadership, and analytical skills.

Preferred Qualifications:

• Certifications such as CCNP, CCIE, or equivalent.
• Experience in managing complex projects and cross-functional teams.
• Familiarity with cloud networking concepts and services (AWS, Azure, etc.).

Perks & Benefits:

• Social perks, including a Multisport card and premium private health insurance.
• A welcoming and inclusive workplace.
• Free coffee, tea, fruits, lunch, and access to fully equipped kitchens.
• Referral bonuses for bringing great talent on board.

About Us:

At Sands Digital Services, we’re all about redefining live entertainment with unique play experiences. Our mission? Deliver exciting content, shape the future of gaming, and be a beacon of innovation. We push boundaries to bring the thrill of gaming to players worldwide. Our in-house team handles everything from ideas to game design and software development, creating products for all player types, including localized solutions.

We value our employees' well-being, love open communication, encourage collaboration, and support continuous learning. We’re building a culture where everyone feels valued, motivated, and inspired. Join us at Sands Digital Services and help us set new standards of excellence in live entertainment.

Sands Digital Services will handle your data in accordance with our Privacy Notice which can be found here.