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NOC Agent

Sofia, Bulgaria

Key Responsibilities:

  • Monitor network systems, servers, and applications using monitoring tools and dashboards.

  • Respond to alerts and incidents, performing initial diagnostics and troubleshooting.

  • Escalate unresolved or critical issues to appropriate technical teams.

  • Document incidents, actions taken, and resolutions in the ticketing system.

  • Perform routine system checks and maintenance tasks.

  • Collaborate with internal teams to ensure timely resolution of issues.

  • Follow standard operating procedures (SOPs) and contribute to their improvement.

  • Provide shift handovers and maintain accurate logs of ongoing issues.

Required Skills and Qualifications:

  • Experience in a NOC, IT support, or network monitoring role.

  • Understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).

  • Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Zabbix, PRTG).

  • Strong analytical and problem-solving skills.

  • Experience managing IT incidents and escalations

  • Ability to work in a fast-paced, 24/7 environment (including nights/weekends if required).

  • Excellent communication and documentation skills.

Preferred Qualifications:

  • Certifications such as CompTIA Network+, CCNA, or equivalent.

  • Experience with Linux/Unix and Windows server environments.

  • Knowledge of cloud platforms (AWS, Azure, GCP) and virtualization technologies.

  • Familiarity with ITIL practices and incident management frameworks.

About Us:

At Sands Digital Services, we’re all about redefining live entertainment with unique play experiences. Our mission? Deliver exciting content, shape the future of gaming, and be a beacon of innovation. We push boundaries to bring the thrill of gaming to players worldwide. Our in-house team handles everything from ideas to game design and software development, creating products for all player types, including localized solutions.

We value our employees' well-being, love open communication, encourage collaboration, and support continuous learning. We’re building a culture where everyone feels valued, motivated, and inspired. Join us at Sands Digital Services and help us set new standards of excellence in live entertainment.

Sands Digital Services will handle your data in accordance with our Privacy Notice which can be found here.

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