Control Room Shift Manager

Job Overview:

Join us as a Control Room Shift Manager and oversee operations during the assigned shift, with a particular focus on ensuring the security of assets and motivating team members effectively.

Your Role:

• Supervise the operation of assigned table games on a scheduled shift, emphasizing the security of assets and effective motivation of team members.
• Display a working knowledge of all table games rules & procedures and stay up to date with changes.
• Protect the integrity of the games through observation and reporting of any suspicious activity.
• Handle tables assignment, opening and closure, and planned and unplanned maintenances.
• Efficiently manage gaming errors through a ticketing system and refer disputes to the Head of Control Room.
• Ensure the functionality of the studio on shift; submit incident reports for each technical or operational error.
• Maintain a positive rapport and professional interaction with all Table Games Team Members and those from other Departments.
• Mentor Control Room Specialists and assess their performance.
• Perform other related duties as assigned.
• Maintain game standards.

What We’re Looking For:

• At least 18 years of age.
• Proof of authorization to work in Bulgaria.
• High School Degree.
• Able and comfortable to use relevant equipment and software applications.
• Previous experience either in online or land-based casinos preferred.
• At least 2 years’ experience in a similar role.
• Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management and other Team Members.
• Intermediate to Advanced PC Skills.

Perks & Benefits:

• Social perks, including a Multisport card and premium private health insurance.
• Flexible shifts with ample notice to plan your downtime.
• Chill zones with PlayStation, and more.
• A welcoming and inclusive workplace.
• Free coffee, tea, fruits, and access to fully equipped kitchens.
• Referral bonuses for bringing great talent on board.

About Us:

At Sands Digital Services, we’re all about redefining live entertainment with unique play experiences. Our mission? Deliver exciting content, shape the future of gaming, and be a beacon of innovation. We push boundaries to bring the thrill of gaming to players worldwide. Our in-house team handles everything from ideas to game design and software development, creating products for all player types, including localized solutions.

We value our employees' well-being, love open communication, encourage collaboration, and support continuous learning. We’re building a culture where everyone feels valued, motivated, and inspired. Join us at Sands Digital Services and help us set new standards of excellence in live entertainment.

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