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Inbound Call Centre Agent/ Customer Service Advisor

London

About Salary Finance

Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK. 

By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money. 

Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors. 

Your role in our mission

We’re looking for an enthusiastic Customer Service Advisor (working from home) with a passion for amazing customer service and an exceptional telephone manner to join our Customer Operations Team. This role is a temporary contract with the possibility of going permanent. 

What you’ll do

  • Answering inbound and making outbound calls from new and existing customers. 
  • Giving every customer the best possible experience when they call in
  • Dealing with vulnerable customers and answering all enquiries with care
  • Entering accurate records of customer conversations into the customer platform.
  • Following processes and guidelines that fall in line with company and FCA regulations.
  • Escalating customer issues with management when the need arises.
  • Achieving personal and team targets in a contact centre environment.
  • Staying up to date regarding a company’s products, services and policies.
  • Maintaining accurate customer records in a company’s customer relationship management

About you 

  • Proven experience working as part of a team
  • Excellent time management and organisational skill
  • Efficient administrative skills
  • Competent numeracy, literacy, and IT skills
  • A proactive attitude, and enthusiastic
  • 1 year experience in the contact centre environment

The Details
We offer a working shift pattern of 40 hours per week from Monday to Saturday, between 8.00 am and 7.00 pm.

Who you are

We embrace our differences, but there’s one thing we like to share, which is our values, so it’s important to us that you are:

  • Fearless, and able to make the impossible possible.
  • Responsible, and want to help build a business that delivers a meaningful difference to society.
  • Dedicated and want to commit to an exciting journey even through the highs and lows.
  • Empathetic and truly care about every colleague and customer.
  • United, because you understand we achieve more when we work as a team.
  • Humble, and take feedback as a way to continuously improve.

What do you get for all your hard work?

  • Company bonus scheme 💰
  • 25 days holiday with an extra day off on your birthday 🎂
  • Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸
  • Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶
  • Great career development in a fast paced environment 🚀
  • Regular company socials (post covid, although we've got quite good at virtual ones too!)
  • Volunteer days as part of our CSR program 🤝

More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭

The interview process

  • Phone call with our Talent Manager - 20 mins
  • Video interview with Hiring Manager - 30 mins 
  • Case Study to give you a taster of the role - 35 mins 
  • In person interview with Head of Department, Stakeholder, and / or Team -  30 mins 

We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.

Learn more at salaryfinance.com

Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.

If there’s anything we can do to accommodate your specific situation, please let us know.

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Salary Finance Recruitment Privacy Note

When you apply to a job on this site, the personal data contained in your application will be collected by Salary Finance.  Salary Finance is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.

We are committed to protecting the privacy and security of your personal information as well as being clear and transparent about how we collect and use that data and meeting our data protection obligations.

Your personal data will be processed for the purposes of managing our recruitment related activities, which includes setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.  This includes sharing your data with employees who are directly involved in the hiring process, a future superior or a future colleague. Such processing is legally permissible under Article 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Salary Finance, which are the solicitation, evaluation, and selection of applicants for employment.

We use Greenhouse, an online application provided to us by Greenhouse Software, Inc. to help us manage our recruitment and hiring process on our behalf.  Therefore your personal data will be shared with Greenhouse Software, Inc., which is a cloud services provider located in the United States of America. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. As the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the EU-US Data Privacy Framework (DPF), of which Greenhouse Software Inc. is an active participant, including the UK Extension to the EU-U.S. Data Privacy Framework. Your personal data will be retained by Salary Finance as long as it determines it is necessary to evaluate your application for employment and / or as long as you are interested in positions within the organisation.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.  Salary Finance is located at Scale Space, 58 Wood Lane, London, W12 7RZ and https://www.salaryfinance.com.   In addition, you may lodge a complaint with an EU supervisory authority.