Account Manager

Location: Lisbon, Portugal 

We Are:
RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.

Our team in Portugal consists of 8 people (including 3 Account Managers) and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. 

As an Account Manager, you will play a substantial role in building an excellent relationship with our existing and new clients.  You are an important element in the client's journey. Thanks to your expertise and your active listening, you’ll be able to help them achieve their goals.

You will work closely with the sales team and technical account management team. You will report to the Country Manager. 

You Will:

• Manage a portfolio of client accounts;
• Cooperate with the largest brands from the market in Portugal;
• Meet clients face-to-face regularly to ensure premium customer service;
• Create campaign strategies in a variety of industries based on data analysis, your own creativity and client needs;
• Adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale);
• Respond to customer requests and inquiries in a professional and timely manner;
• Regularly report campaign status for the largest clients and provide improvement ideas to the direct manager in terms of cross sell & upsell;
• Take care of customer success and long-term relationship;
• Provide specific information regarding company’s services and products;
• Assist customers in the process of launching ad campaigns;
• Obtain, review and process orders; ensure timely payments for our services.

Desired Experience: 

• Experience (5 + years) in digital advertising in client facing roles; 
• Preferably experience working in AdTech, advertiser or agency (online area), both on performance and awareness campaigns;
• Bachelor’s degree or similar;
• Strong commercial acumen;
• Interest in digital marketing/e-commerce;
• Working experience with MS Office and Google Workspace;
• Knowledge of customer support tools and processes;
• Ability to identify and understand customer needs and requirements;
• Excellent analytical and problem-solving skills;
• Well-developed verbal and written communication skills;
• Multi-tasking, high level of energy, resourcefulness;
• High level of motivation and willingness to learn;
• Positive, can-do attitude;
• Proficiency in Portuguese and advanced command of English (C1 level); Spanish language would be a nice-to-have. 

We Offer: 

• A unique opportunity to join a creative, dynamic company in online advertising! Founded in 2012, the RTB House team comprises 1000+ specialists in over 30 locations around the world. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions;
• Competitive salary plus bonus scheme, ticket restaurant and personal development budgets;
• Flexible working arrangements ensuring a real work-life balance;
• An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel;
• Numerous opportunities to build your own path of self-development;
• Unique learning opportunities from commercial and HQ business support teams;
• Team building events and trips away! Work in a truly international environment with dynamic people in one of the fastest-growing segments of online advertising!

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.