Account Strategist

Who We Are: 
RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel. 

Founded in 2012, the RTB House team comprises 1,000+ specialists in over 30 locations around the globe. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions. Japan is the TOP market in APAC with the highest number of new campaigns launched every month. Our Japan office was started in 2018 and we now have a team of 46 specialists serving over 250 clients. 

About The Team:
Account Management is a core function to ensure client retention, maintain a high level of customer satisfaction, and grow revenues of the existing partners. Account Managers are in charge of all post-sale communication and lead cross-functional teams to maintain and reconfigure the campaigns in line with performance targets agreed with clients. As a market leader, RTB House develops a range of new products and our Account Managers will be among those who bring these innovative solutions to the market. 

What you will do:

• Cooperate with brands from the e-commerce market in Japan; 
• Run regular meetings with clients to ensure premium customer service;
• Execute customer communications– personally and via telephone, video-calls or email, in line with standards and processes;
• Respond to customer requests and inquiries in a professional and timely manner;
• Be responsible for customer success and long-term relationship;
• Provide specific information regarding company’s services and products;
• Assist customers in the process of launching ad campaigns;
• Develop and maintain in-depth product knowledge;
• Provide data improvement and optimization.

Requirements:

• Ideally experience (1+ year) in managing online advertising campaigns for Clients; 
• 2+years of general work experience;
• Highly developed analytical skills
• Interest in digital marketing/ e-commerce
• Working experience with MS Office Word, Excel, PowerPoint
• Knowledge of customer support tools and processes
• Ability to identify and understand customer needs and requirements
• Excellent analytical and problem-solving skills
• Well-developed verbal and written communication skills
• Multi-tasking, high energy, resourcefulness
• Positive, can-do attitude
• Business level English & Japanese skills 

We offer the chance to work in:

• The chance to work in an engaging role in a fast-growth award-winning organisation. As well as working on a great product based on the newest AI Technology (Deep Learning);
• The opportunity to be in a fully responsible, high potential position with our business in Japan where you can share your own ideas and make an impact on our organisation;
• To be a part of a teamt hat shapes the future of online marketing globally;
• Good Work-Life Balance and flexible work style including flex time and remote work;
• An outstanding training and onboarding program to make sure you are equipped with all the necessary knowledge and tools to excel;
• A dedicated annual budget for external training and language courses.