Head of Account Management

About the role:

As Head of Account Management, you will play a substantial role in developing the RTB House position on the online advertising market in Japan. 

You will take ownership of your client’s campaigns and build strong relationships with them as well as manage your own team of Account Managers.  You will also work closely with our headquarters on the development and optimization of our current campaigns, integration processes for new clients and contribute to the improvement of our internal processes.

About the Japan office:

Japan is one of the TOP markets in APAC & globally, with the highest number of new campaigns launched every month. Our office was started in 2018 and we now have a team of 47 specialists serving over 250 clients. 

What you will do:

• hold responsibility for building and leading an Account Managers team;
• ensure a high level of customer retention rate;
• optimize campaigns in order to maximize profits for our clients;
• develop the team to reach operational and financial targets;
• maintain senior relationships with company’s accounts, influence client strategy and act as a leader in problem-solving in case of any significant issues;
• create a deep understanding of the customer satisfaction across the team;
• hold responsibility for reporting, forecasting, building and implementing processes;
• implement tools for enhancing account management processes and provide comprehensive training for the team;
• work closely with international HQ on developing strategic initiatives to increase customer satisfaction.

Requirements:

• at least 5 years’ proven experience in direct client relationships in online performance media with minimum 2 years’ experience in people management;
• previous experience in building and managing a team and experience with b2b accounts;
• demonstrated track record of success in offering outstanding client management and innovation leading to revenue growth (upselling) and customer retention;
• strong analytical and excel / GA skills, with an ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results;
• strong written and verbal communications skills ;
• fluency in written and spoken English & Japanese;
• experience with statistical analysis will be a plus;
• self-motivator;
• positive, can-do attitude;
• operational and process oriented, organized with outstanding attention to detail.

We offer the chance to work:

• in an engaging role in a new fast-growth project;
• in a fully responsible, high potential position with our business in Japan;
• with a chance to be a part of a team which shapes the future of online marketing globally;
• unique opportunity to join creative, fast growing company in online advertising;
• ability to work in a truly international environment and win the market with the best people;
• opportunity for professional development and growth as we grow fast in the region;
• remote work and flexible work style;
• attractive salary and a package of benefits.