Senior Manager Managed Services

Roboyo is a category shaper in Agentic Automation. We help leading brands embed autonomous, AI‑powered agents into their workflows, processes, products and services so they can scale faster and operate smarter.

Built on a strong automation heritage, we focus on seamless integration of AI into enterprise level organization, not just proving concepts, but owning outcomes and driving value in every industry we are present. At Roboyo, you’ll join a global team of builders, consultants and engineers that are top practitioners of taking solutions to the next level for clients in pursuit of excellence.

 

About the Role 

The Senior Manager Managed Services is a senior leadership role within Roboyo’s Managed Services (MS) organisation. Positioned above the Service Delivery Manager and Lead Engineer roles, this position provides cross-engagement oversight, strategic leadership, and technical governance. You will ensure that multiple client engagements consistently achieve SLA targets, deliver high-quality technical outcomes, and maintain strong financial performance. 

This role reports to the APAC Regional Manager and you’ll be working within a Global MS framework, however being able to work independently is critical to the success of this role. You will be responsible for the growth and development of a rapidly growing team of currently nearly 40 in India. This role is ideal for someone who seeks to showcase their ability to build a successful organisation and combines expert people and operational leadership with strong technical understanding and excels in high-stakes client interactions. 

Key Responsibilities 

- Lead the growth and development of a rapidly growing team of engineers and service delivery experts working 24x7 supporting customers around the world. 

- Lead a portfolio of managed services engagements, ensuring consistent SLA achievement, quality, and client satisfaction. 

- Act as the escalation point for complex issues across engagements. 

- Ensure service objects meet Roboyo’s quality, architecture, and documentation standards. 

- Drive continuous improvement initiatives across delivery and engineering teams. 

- Participate in executive-level client discussions, governance sessions, and strategic planning. 

- Identify systemic risks and implement cross-engagement remediation strategies. 

- Support capability development and workforce planning across the Managed Services organization. 

Requirements: 

- Extensive experience in managed services, automation engineering, or technical delivery leadership. 

- Understanding of automation platforms, architecture principles, and engineering best practices. 

- Proven ability to lead multi-disciplinary teams across multiple engagements. 

- Exceptional communication skills, especially with senior stakeholders and executives. 

- Demonstrated success in improving SLA performance, service quality, and operational maturity. 

- Ability to coach and develop leaders across both technical and delivery tracks. 

- A strategic mindset with the ability to identify patterns, risks, and opportunities across a portfolio. 

What we offer: 

- Influence the direction and maturity of a global Managed Services organization. 

- Work with high-value clients and cutting-edge automation technologies. 

- Lead a talented team of delivery and engineering professionals. 

- Shape the future of Managed Services and contribute to Roboyo’s global service excellence.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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