Automation Engineer

Roboyo is a category shaper in Agentic Automation. We help leading brands embed autonomous, AI‑powered agents into their workflows, processes, products and services so they can scale faster and operate smarter.

Built on a strong automation heritage, we focus on seamless integration of AI into enterprise level organization, not just proving concepts, but owning outcomes and driving value in every industry we are present. At Roboyo, you’ll join a global team of builders, consultants and engineers that are top practitioners of taking solutions to the next level for clients in pursuit of excellence.

 

Job summary 

We are seeking a Managed Services Automation Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions. 

The ideal candidate will have a minimum of 2-3 years of experience in the automation lifecycle, with a strong focus on production support, incident management and improvements. You should be eager to learn and grow in the field of automation, with a passion for solving complex business problems. 

General: Responsibilities and tasks for this role  

• Ensure prompt ticket follow-up and resolution of L2 issues within defined SLAs 

• Perform root cause analysis (RCA) for production incidents and implement preventive measures 

• Monitor bot performance and proactively identify issues or improvement opportunities 

• Handle change requests, enhancements, and bug fixes for existing automations. 

• Collaborate with L1 support and development teams to address complex technical challenges. 

• Coordinate operations and maintenance activities for large client accounts 

• Test and optimise automation solutions for performance, scalability, and reusability. 

• Apply and further develop best practices for developing automation solutions 

• Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules 

• Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients  

Must-have qualifications & competencies 

• Minimum of 2-3 years of experience in RPA/automation development and support. 

• Experience with automation technologies (Automation Anywhere and Power Automate). 

• Experience building attended and unattended bots. 

• Good understanding of end-to-end automation lifecycle. 

• Strong analytical and problem-solving skills, with the ability to think critically and creatively. 

• Experience with RPA, any additional OCR/IDP knowledge is a big plus 

• Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently, and in a team environment. 

• Experience with API integrations (REST/SOAP), JSON 

• Experience in web, desktop, SAP and Excel automation 

• Hands-on experience with Microsoft Power Platform, including Power Apps, Power Automate, Dataverse, Power Fx, Custom Connectors, Solutions, SharePoint, and Azure services. 

Nice to have qualifications & competencies 

• Experience with UiPath 

• Knowledge of Python, PowerShell, VBScript, or similar scripting languages 

• Experience with AI/IDP tools (e.g., Document Automation, AI Builder) 

• Exposure to CI/CD, DevOps, or ITIL-based service management practices 

Certification 

• Automation Anywhere Certification (Advanced/Master) 

• Microsoft Certifications: PL-500, PL-900 

• Any RPA-related certification 

What we offer 

• Tailored development plan with career coaching 

• Regular feedback – we value your opinion, and we appreciate new ideas 

• International career and project opportunities 

• Deepen your working knowledge of intelligent automation through our structured training courses  

• Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges 

• Work in different international and cross-cultural teams for each project 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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