Senior Automation Engineer - Managed Services

Roboyo is a category shaper in Agentic Automation. We help leading brands embed autonomous, AI‑powered agents into their workflows, processes, products and services so they can scale faster and operate smarter.

Built on a strong automation heritage, we focus on seamless integration of AI into enterprise level organization, not just proving concepts, but owning outcomes and driving value in every industry we are present. At Roboyo, you’ll join a global team of builders, consultants and engineers that are top practitioners of taking solutions to the next level for clients in pursuit of excellence.

General: Responsibilities and tasks for this role  

• Lead the diagnosis and resolution of L3 requests. Handling the most complex technical issues, supporting and mentoring less senior team members, and upholding the quality of service object implementations. 
• Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems  
• Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients  
• Collaborate with support and development teams to address complex technical challenges. Mentor engineers and agents in technical issues.  
• Conduct routine maintenance checks on existing automations to ensure optimal performance.  
• Coordinate operations and maintenance activities for large client accounts  
• Test and optimize the software design, code, and reusability of our automation artifacts  
• Ensure development follows best practices. Support in further development of best practices for developing automation solutions.  
• Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules  
• Consult, Provide expertise, guidance, and participation during the Onboarding and Service Transition of clients   
• Ensure compliance with security and governance standards 

Must-have qualifications & competencies  

• Automation Anywhere Advanced Certification 
• Blue Prism Developer Certification (AD01 or higher) 
• Strong analytical and problem-solving skills, with the ability to think critically and creatively. 
• Expertise in Automation Anywhere A360 platform. Experience with Bot creation, MetaBots, IQ Bots, user management, and governance.
• Ability to manage the Control Room, including platform upgrades and fixes.
• Ability to manage and configure other Automation A360 products such as Bot Insights, AARI, etc. 
• Familiarity with CI/CD pipelines for RPA deployments  
• Strong command of Blue Prism architecture and components. Experience in developing and deploying Blue Prism processes and objects. Understanding of queue management, exception handling, and scheduling.  
• Excellent communication and interpersonal skills, with the ability to work effectively independently and in a team environment.  
• Strong social competence for developing and maintaining customer relationships  
• Enthusiasm for new automation and digitization topics, such as AI  
• Understanding of the full software development lifecycle  
• Experience with version control systems (e.g., Git) 

Skills that are big plus   

• Automation Anywhere Master Certification 
• Blue Prism Professional Developer (APD01) 
• ITIL Foundation 
• Experience in process consulting  
• Experience with Python, JavaScript and other scripting languages  
• Experience in IT support or IT projects  
• Understanding of service management  
• French, German, Spanish, or Italian language skills  

Benefits (among others)  

• An exciting and positive work environment where you are valued   
• Recognition for individual and team success   
• An attractive compensation package   
• Individual development plan with career coaching   
• Private health insurance  
• 30 day vacation   
• Opportunities for global mobility   

Growth  

• Join a market-leading firm in one of the fastest-growing industries to pioneer the next generation of automated technologies  
• Tailored development plan with career coaching  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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