Managed Services Agent (Junior)

Roboyo is not a typical technology consultancy. We have been at the forefront of Business Process Automation since the sector began, less than a decade ago.

We started as pioneers. Today, we are the world’s largest specialist Intelligent Automation company and remain at the cutting edge. Our growth, success, and contribution to the success of our clients are a result of one thing – our people.

We are united by our purpose, to take what’s possible to the next level – for our clients, our business, and for each other.

At Roboyo, you will experience a fun and innovative work environment with a dynamic and ambitious team passionate about technology and automation.

Are you ready to kickstart your career in IT consulting? We're looking for enthusiastic graduates to join our team, where you’ll receive hands-on training to support high-quality automation solutions for our clients. This is an ideal opportunity for recent graduates with a passion for technology and a desire to make an impact in consulting and support. You don’t need prior experience—just a strong interest in automation, problem-solving, and working collaboratively.

As a Managed Services Agent, you’ll be on the front line of client support, ensuring fast and effective resolution of Level 1 (L1) technical requests. You’ll play a key role in keeping our clients’ systems running smoothly, monitoring for issues, and escalating complex problems to our engineering team.

While our preferred location for this role is Brisbane, we’re also open to considering candidates based in Melbourne, Sydney, or Adelaide.

What You’ll Do

• Own and resolve Level 1 (L1) support requests, providing timely and accurate solutions while keeping clients informed throughout the process.
• Escalate unresolved or complex issues to Level 2 (L2) engineers when required, ensuring detailed context for a smooth handover.
• Monitor client systems proactively, identifying potential issues before they impact service.
• Track ticket progress against Service Level Agreements (SLAs), take action on tickets at risk of breaching thresholds, and escalate when necessary.
• Keep documentation and systems up to date, including logging time, updating tickets with clear notes, and checking into client environments regularly.
• Collaborate with service delivery leads and managers, supporting broader team efforts to meet and exceed client service expectations.

What We’re Looking For

• No prior experience is required if you’re a recent university graduate in IT, Computer Science, or a related field.

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  Any internship or professional experience in IT support or a similar environment is highly valued.

• Strong communication and troubleshooting skills with a proactive and customer-focused mindset.

• Familiarity with support ticketing systems, SLAs, and basic monitoring tools is highly valued.
• A team player who takes initiative and thrives in a fast-paced environment.

Bonus Points For:

• Exposure to Appian or similar platforms.
• Certifications or technical training in IT support, infrastructure, or monitoring tools.

Why Join Us?

You’ll be part of a collaborative and supportive team with a clear pathway for growth. We invest in your development and give you the opportunity to work with top-tier clients and technologies.

Start your journey in managed services with a company that’s shaping the future of IT.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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