Managed Services Engineer

Roboyo is not a typical technology consultancy. We have been at the forefront of Business Process Automation since the sector began, less than a decade ago.

We started as pioneers. Today, we are the world’s largest specialist Intelligent Automation company and remain at the cutting edge. Our growth, success, and contribution to the success of our clients are a result of one thing – our people.

We are united by our purpose, to take what’s possible to the next level – for our clients, our business, and for each other.

At Roboyo, you will experience a fun and innovative work environment with a dynamic and ambitious team passionate about technology and automation.

We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.
The ideal candidate will have a minimum of 1-2 years of experience in automation, with a strong analytical and problem-solving mindset. You should be eager to learn and grow in the field of consulting, with a passion for solving complex business problems and driving client success.

General: Responsibilities and tasks for this role

• Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.
• Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems.
• Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients.
• Collaborate with L1 support and development teams to address complex technical challenges.
• Conduct routine maintenance checks on existing automations to ensure optimal performance.
• Coordinate operations and maintenance activities for large client accounts
• Test and optimize the software design, code, and reusability of our automation artifacts.
• Apply and further develop best practices for developing automation solutions.
• Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules.
• Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients.

Must-have qualifications & competencies

• Minimum of 1-2 years of experience in automation.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Excellent communication and interpersonal skills, with the ability to work effectively independently and in a team environment.
• Experience in programming IT solutions, preferably with .NET, C#, VBA, Java, Powershell or Python.
• Experience with UIPath and RPA, any additional OCR/IDP knowledge is a big plus.
• Good communication skills and social competence for strong customer relationships.
• Enthusiasm for new automation and digitization topics, such as AI and IDP
• Understanding of the full software development lifecycle

Skills that are big plus

• Experience with automation technologies (RPA, Blue Prism, Automation Anywhere, etc.) of great advantage.
• Experience with Databases, SQL, and data visualization tools such as Tableau and Microsoft PowerBI.
• Experience in process consulting.
• Experience in IT support or IT projects.
• Understanding of service management.

Benefits (among others)

• An exciting and positive work environment where you are valued .
• Recognition for individual and team success .
• An attractive compensation package .
• Individual development plan with career coaching .
• Private health insurance

Growth

• Join a market-leading firm in one of the fastest-growing industries to pioneer the next generation of automated technologies.
• Tailored development plan with career coaching.
• Regular feedback – we value your opinion, and we appreciate new ideas.
• International career and project opportunities.
• Deepen your working knowledge of intelligent automation through our structured training courses.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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