Regional Managed Services Lead - Intelligent Automation

Roboyo is not a typical technology consultancy. We have been at the forefront of Business Process Automation since the sector began, less than a decade ago.

We started as pioneers. Today, we are the world’s largest specialist Intelligent Automation company and remain at the cutting edge. Our growth, success, and contribution to the success of our clients are a result of one thing – our people.

We are united by our purpose, to take what’s possible to the next level – for our clients, our business, and for each other.

At Roboyo, you will experience a fun and innovative work environment with a dynamic and ambitious team passionate about technology and automation.

About the Role 

As a Regional Lead, you will drive the success of the Managed Services team in your region by ensuring exceptional remote-based support for mission-critical applications and technology. This includes leading the team, optimizing service delivery, and maintaining high client satisfaction. Additionally, you will play a key role in collaborating with the sales team on proposals, GTM (Go-To-Market) strategies, and promoting our Managed Services offerings to potential clients. 

This hands-on management position requires technical expertise, leadership skills, and a strong commercial mindset to both support existing clients and drive new business opportunities. 

Key Responsibilities: 

Service Delivery & Operations 

• Manage service delivery engagements, ensuring operational excellence and efficiency.
• Ensure all SLAs and internal processes are met and continuously optimized. 
• Plan workload for Service Management and Projects to align with business goals. 
• Oversee demand management, ticket prioritization, and escalation handling. 
• Identify and mitigate risks and issues within Managed Services operations. 
• Manage functional and technical resources, ensuring continuous training, certifications, and professional development. 
• Participate in governance meetings, preparing materials and reviewing service reports with customers. 
• Provide expertise, guidance, and support during client onboarding and service transition. 

Business Growth & Sales Collaboration 

• Work closely with the sales team on proposals, GTM strategies, and expanding Managed Services offerings. 
• Serve as a trusted advisor, helping clients understand how our services drive value. 
• Actively promote and sell the Managed Services team and solutions to new and existing clients. 
• Identify business opportunities and contribute to revenue growth within the region. 
• Support contract renewals, upselling, and expanding services within client accounts. 

Leadership & Team Development 

• Lead and mentor a high-performing Managed Services team. 
• Drive a culture of continuous improvement, innovation, and excellence. 
• Develop a resource strategy, ensuring optimal capacity and utilization. 
• Establish best practices for team building, knowledge sharing, and career growth. 

Experience & Skills You’ll Need: 

• Bachelor’s degree in Computer Science, Business, or related field (or equivalent experience). 
• 10+ years of relevant IT experience, including support, implementations, and continuous improvement. 
• 7+ years in Service Delivery Management, supporting application end-users in a corporate environment. 
• 7+ years of Project Management or similar experience leading teams of software engineers, developers, and consultants. 
• Proven experience in business development, sales collaboration, and GTM execution. 
• Functional and technical expertise in multiple Intelligent Automation modules. 
• Expertise in ITSM, including implementation, configuration, development, and administration. 
• Strong leadership, negotiation, and team management skills. 
• Experience leading remote and offshore teams. 
• Previous experience with Intelligent Automation, SaaS, or related vendor products is a strong plus. 
• Prior experience in technical support or technical consulting. 
• The ideal candidate must be based in the US and authorized to work without visa sponsorship.

Why Join Us? 

Career Growth & Development: 

• Join a market-leading firm in one of the fastest-growing industries. 
• Work at the forefront of next-gen automation technologies. 
• Receive a tailored development plan with dedicated career coaching. 
• Regular feedback sessions where your ideas and input are valued. 
• Explore international career opportunities and cross-functional projects. 
• Enhance your expertise in intelligent automation through Roboyo Academy training courses. 

Team & Work Environment: 

• Be part of an exciting, creative, and collaborative environment. 
• Work in international and cross-cultural teams on diverse projects.
• Gain global mobility opportunities.
• Receive recognition and rewards for personal and team achievements.

Benefits (Among Others): 

• Health, Dental & Vision Insurance
• 401k matching
• Unlimited vacation policy
• Monthly cell phone & internet reimbursement
• Employee referral program 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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