Customer Experience Executive - Customer Care

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. 

Customer Experience Executive - Customer Care 

Fixed term contract - 12 months 

Location: Milton Keynes (Offering a hybrid format of 2 days in the office) 

Reporting to: Customer Experience Team Leader 

As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Customer Experience Executive to join our team. 
 
As a Customer Care Specialist in the Customer Experience Team you’ll be part of a Team who are passionate about delivering first class service and making a real difference for our customers. Our customers are at the heart of everything we do, which means we want to make things easy and get things right for them first time – every time. You’ll be handling inbound contact via phone, emails, social media and live chat to help answer queries and empower our customers to get the most out of their membership through all the exciting tools Rightmove has to offer. 
 

What you’ll be doing 

• Helping to provide a seamless service to internal and external stakeholders through a variety of communication channels and within set standards and KPIs.  
• Helping customers and consumers who have a query get the quick, easy resolution they need whilst adapting the approach to tailor to different customer needs. 
• Developing and maintaining a deep understanding of Rightmove’s systems, products and processes in order to handle a wide range of queries.  
• Managing customer expectations, providing education and advice and always aiming for high-quality first contact resolution. 
• Making a difference - being ready to step in and help the wider Customer Experience Teams where needed.  

 
Who you are 

• Excellent communicator – able to adapt to a wide variety of customers, consumers and internal stakeholders to get the best resolutions first time. 
• Passionate about educating and empowering customers. 
• Prioritisation – able to effectively manage workload to meet SLAs and maintain customer sentiment. 
• Growth mindset – things can change quickly and often, so you’ll need to be adaptable and proactive  
• Self aware – able to identify own strengths and development areas, with the mindset to celebrate success and be open to feedback on improvement

About Rightmove

Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here!  We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• We create value…by delivering results and building trust with partners and consumers.
• We think bigger…by acting with curiosity and setting bold aspirations.
• We care deeply…by being real, having fun, and valuing diversity.
• We move together…by being one team - internally collaborative, externally competitive.
• We make a difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! 

If all of this has caught your eye, you may well be a Rightmover in the making......

People are the foundation of Rightmove - We’ll help you build a career on it.

What we offer 

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. 

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.