Account Manager

Renaissance® is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments. 

Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are. 

Worldwide, we support over 18 million students, operating in over 100 countries. 

About this role:

Renaissance has new vacancy opening for an Account Manager.

Our Assessment Account Manager's are responsible for ensuring contact activity with our customers leading to the achievement of agreed targets and objectives. The role is to look at each customer as a whole, upselling and cross selling products with every opportunity. 

Account Manager Job Responsibilities:

• Effectively managing all sales leads allocated, prioritising as required
• Preparing estimates and quotations for customers
• Achieving agreed sales targets and key performance indicators (KPIs)
• Maintaining the renewals database and system processes, and providing feedback as appropriate
• Look at each customer as an opportunity to upsell and cross sell where possible
• Maintaining a high level of understanding of the Renaissance products, reporting and packages
• Respond efficiently to all leads and customer requests
• Produce and maintain daily contact sheet and activity report
• Work with other departments to achieve set targets, meet customer expectations and business requirements.

Skills and experience required: 

To be successful as an Account Manager, you will need an extremely adaptable personality and be genuinely resilient. You will enjoy variety and dealing with a broad customer base. 

You will be/have:

• Inquisitive and confident - able to constructively challenge practise and methods
• Commercially focused with the ability to spot new opportunities and retain and grow revenue in a cost-effective way
• Excellent attention to detail
• Ability to work independently with minimal supervision and able to use own initiative
• Have the ability to form effective relationships with colleagues across Sales, Marketing, Operations departments as well as other areas of the business
• Numerate and results focused, comfortable working in an environment with Key Performance Indicators (KPI’s) and regular reporting
• Excellent communication skills – to include telephone technique, written work and excellent spoken English
• Competent in running MS Office software with specific Excel/spreadsheet capabilities
• High quality customer service skills. 

Additional Information:

We offer a competitive salary of up to £27,000 depending on experience. plus the opportunity to earn commission of £10,000 per annum (paid monthly up to £833.33)  Plus the option to earn an extra £4,000 per annum in annual team sales bonuses. This role is based out of our Swindon Office (SN2 8HB), on a hybrid basis.

Please note this is a fixed term 12 month contract. The closing date for this position is Monday 16th June.

Benefits: 

Pension & Insurance – all employees can participate in our salary sacrifice company pension scheme– where we will contribute 8% of your annual salary if you contribute 3%. All employees are entitled to Life and income protection insurance  

Holiday - 22 days annual leave per annum, plus 3 days to be used over Christmas. We also offer a day off for your birthday so you can celebrate in style. We are proud to offer up to 5 paid volunteering days per year with a cause of your choice.    

Shopping & Working for Renaissance Perks - you’ll get instant access to a benefits and discount platform with 1000’s of discounts at retailers, leisure attractions, restaurants, and more through our reward portal. You will also be able to collect reward points via our employee recognition platform.  

Wellbeing & Health – We have a generous maternity/paternity/adoption leave and pay policy, employee assistance programme available 24/7 offering confidential support from counselling to legal and financial advice. We offer access to company paid BUPA PMI and BUPA cash plan schemes should you choose these. 

Renaissance UK Office benefits we offer a season ticket loan if needed, or a cycle to work scheme where you can save on bikes. All UK Offices have weekly fruit baskets delivered for all to enjoy a healthy snack. 

We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff. 

We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation. 

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you. 

All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit. 

This role is subject to DBS and background checks.