Junior Customer Service Associate

Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global +150 trillion euro market. 

Raisin works with over 300 banks. Today, the platform holds over 75 billion euros in assets from around one million customers which have accrued over 5 billion euros in interest with their investments.

Team

We are an international, hybrid team of supportive and motivated professionals, excited to welcome people from diverse backgrounds. If you are passionate about helping others and have customer-facing experience, this is your chance to move into the financial industry, gain office experience, and build new skills in a dynamic environment.

Your Responsibilities

This is a hybrid role requiring attendance at our Lehi office two days per week. Key responsibilities include:

• Become an expert: Build strong knowledge of our platform, business model, and internal systems to deliver high-quality support.
• Deliver exceptional service: Respond to customer enquiries via phone, email, and chat with empathy, clarity, and professionalism.
• Support core operations: Handle deposit-, payment-, and account-related enquiries accurately and efficiently.
• Document and follow up: Record customer interactions clearly and ensure timely resolution or escalation when needed.
• Collaborate across teams: Work closely with internal partners to resolve issues and improve the customer experience.
• Engage in continuous learning: Participate in training and development to grow your skills and knowledge.

Your Profile

• Education: You are a recent high school graduate (additional education is welcome but not required)
• Experience: You have a background in a customer-facing role
• Communication skills: You have clear, polite, and empathetic communication skills
• Industry interest: You are curious about financial services or fintech and eager to learn
• Problem-solving: You have a genuine interest in solving problems and making a difference
• Technical skills: You are comfortable with computers and curious to learn new tools
• Organization skills: You are able to stay organized
• Teamwork: You enjoy working as part of a team
• Language skills: You speak fluent English.

Join our mission, join our team – and growth with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Flexible working hours and 28 vacation days, plus 13 public holidays per year.
• Employee Development Budget of $2,200 and 4 full training days per year.
• Company 401k contribution of 5%.
• Healthcare coverage contribution, including medical, dental and vision.
• Commuter benefits and flexible working from home policy.
• Regular team events and yearly Summer and Winter Party.

Raisin Applicant Privacy Policy

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.