Senior Product Designer

Senior Product Designer

Team: Product, Research & Design

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditised, it's the quality and diversity of human-generated data that truly differentiates products and models.

The Role

As our new Senior Product Designer at Prolific, you will take your place as one of the movers and shakers of Prolific's Product, Research, and Design Group.

Impact: You will be responsible for the design of products, services, and customer experiences for such groups as data collectors, financial controllers, and integrating developers. This is a career-defining opportunity to shape how some of the world’s biggest technology companies are building AI and interacting with the humans building AI…no big deal! You'll work in a flat and cross-functional technology team full of mavericks and negotiators, and you’ll be expected to do the same.

Domain: We operate in the infrastructural layer of AI models, providing fairly compensated human data to build, fine-tune, and align / evaluate AI systems. Key to success in this domain is being able to grasp and improve complex orchestration journeys for the collection of data from machines and humans, and the journeys that enable this (such as payments and APIs). You’ll often operate with low signals and low data in emerging AI use cases and markets.

Responsibilities: You will be responsible for product design for a value stream and will be embedded in a team alongside engineers, product managers, and data scientists. You’ll build and advocate for functional and delightful customer journeys that pack a lot of value. You’ll work experimentally and iteratively with colleagues from several disciplines. You’ll conduct user research independently with the help of our consulting user researchers. You’ll be the person accountable for customer experience and satisfaction in your domain.

Our Culture: Building on our Prolific Principles, we expect colleagues in the Product, Research, and Design Group to demonstrate commercial acumen, reliability, grit, and diplomacy, and to always operate based on trust and empathy – you'll be a champion of these behaviours yourself, and in the culture of your team. Accountability and autonomy are two sides of the same coin, and we expect you to demonstrate both. We care deeply about building an inclusive and diverse team. We offer flexible hours, a flat, open, friendly culture and meaningful share option allocation. Diversity of thought genuinely matters to us. We seek culture add, not culture fit.

What you'll be doing

• Designing meaningful products: Identify and solve a wide range of problems through thoughtful discovery, definition and design.
• Think strategically: Look beyond the immediate task to connect the dots, shaping the product at a high level, spotting missing pieces across the experience and ensuring design decisions align with the bigger picture.
• Shaping outcomes that matter: Help define, monitor and improve product experience experience for Prolific users
• Elevating design at scale: Contribute to our design system and evolve our design processes to enable designing faster, more consistent and enjoyable experiences.
• Driving a culture of experimentation: Explore and outline a range of solutions to solve a customer and business problem. Champion data informed design and rapid prototyping, iterating quickly to deliver value.

How you’ll do it

• Understand people deeply: Build a deep understanding of the motivations and behaviours of data collectors, account administrators, integrating developers, and participants, through workshops, research and feedback loops.
• Design journeys with impact: Create flows, user journeys and mental models that help our users to achieve their goals.
• Bring ideas to life: Produce service maps, wireframes and prototypes that inspire clarity and collaboration. 
• Validate and refine: Test and evaluate prototypes and experiments for usability, value and feasibility to ensure we solve the right problems the right way.
• Collaborate across disciplines: Work closely with the product and engineering team to co-create design solutions and roll-out strategies.
• Inspire and influence: Tell the story of your design decisions with clarity and confidence, articulating the reasoning behind them across the whole Prolific team, helping elevate the role of design throughout Prolific and inspire others with your vision.

What you'll bring

You're comfortable with asynchronous and synchronous working that is fast-paced and constantly changing. You are a deep systems thinker who is curious about people's behaviour and passionate about how great design can improve user productivity and enjoyment. You understand product design principles and have long practical experience using them.

• Design tools, such as Figma.
• Experience with information architecture and mapping complex systems and business processes.
• Experience of interface design, and a deep understanding of good visual and interactive design in dynamic contexts.
• Comfort with product analytics and A/B or multivariate testing
• Experience working in fast-paced environments.

Even better if you have

• Knowledge of B2B and Enterprise customer needs and how to delight them.
• Knowledge of the AI development landscape and how humans are involved in training them.
• Knowledge of developer experience, APIs, and common developer tools.
• Proven success in a scale-up environment.
• Inclusive design and accessibility.

Why Prolific is a great place to work

We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breath and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

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By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.