Strategic Project Lead, Managed Services

Prolific

Prolific isn’t just enabling AI innovation – we’re redefining it. While foundational AI technologies are becoming commoditized, Prolific’s human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision.

The Role

As we scale our Managed Services division, we’re seeking a Strategic Projects Lead to scope, design, and deliver complex human data projects. You’ll work directly with leading AI companies, researchers, and product teams to set up impactful, scalable pilots—from first client conversation to task material design, rater training, and operational execution.

This is a high-ownership, cross-functional role ideal for a creative strategist and operational builder who thrives in ambiguity, loves solving complex problems, and wants to drive the future of how human data powers AI.

You’ll lead the delivery of bespoke managed service projects with a focus on:

• Translating complex client needs into well-scoped, high-quality data projects.
• Running feasibility studies and pilot programs to validate approaches and assumptions.
• Designing task materials and rating guidelines to ensure consistent, quality outputs.
• Building training programs and operational workflows for raters, domain experts, and reviewers.
• Collaborating with internal teams across Product, Data, Marketing, Customer Success, and Operations to deliver end-to-end excellence.
• Acting as the voice of the customer in improving our managed services capabilities and infrastructure.

What You’ll Be Doing

• Own project scoping and feasibility: Engage with customers to understand their objectives, co-create study designs, assess viability, and propose clear success criteria.
• Lead project setup: Draft protocols, instructions, workflows, and platform configurations tailored to the client’s use case.
• Design and operationalize rater pipelines: Develop scalable onboarding, training, QA, and performance tracking processes.
• Run pilots and iterate: Launch small-scale tests to evaluate feasibility, cost, quality, and throughput, then optimize for scale.
• Ensure delivery excellence: Project manage execution to timelines and budgets, providing customers with proactive updates and insights.
• Collaborate cross-functionally: Work with Data, Product, and Engineering to identify automation opportunities, improve task templates, and build reusable solutions.
• Document learnings: Create playbooks, case studies, and standardized workflows that enhance operational readiness and reduce setup friction over time.

What You’ll Bring to the Role

• 3–5+ years experience in strategy, operations, consulting, product, or customer-facing delivery roles—ideally within a high-growth, data or tech-focused environment.
• Strong analytical and systems thinking abilities, with a track record of designing and delivering operational processes.
• Comfortable working with technical stakeholders and learning new tools, platforms, or frameworks quickly.
• Skilled at translating abstract problems into structured plans, and executing with high attention to detail.
• Excellent written and verbal communication, with strong project management and cross-functional influencing skills.
• Excited by ambiguity, complexity, and building something new from scratch.
• Curious and passionate about AI, data quality, and how humans contribute to responsible model development.

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