Operational Excellence - Working Student
Product People is the premier destination for Product Management services in Europe. Our in-house staff helps cover parental leaves, discover/deliver great products, and accelerate transformation by acting as bar-raising pacesetters. We empower our Product community of 50,000 members to share knowledge generously whilst managing the unglamorous hands-on work of a Product/Program Manager or Product Ops, on an interim/fractional basis (3+ months).
We onboard fast, align teams and deliver outcomes.
About the Role
Are you ready to jumpstart your career in operations and make an impact in a fast-paced, mission-driven organization? We’re looking for a highly organized, proactive, and structured Operations Intern to join our team, not necessarily with a traditional background in operations. In this role, you’ll gain hands-on experience in People Operations and Product Operations, working on diverse tasks that blend research, process improvement, and implementation to drive company strategy.
❗️ This is a part-time temporary role, with an initial duration of 6 months.
You will support with:
Your role is built upon the principles of Operational Excellence, emphasizing efficiency, effectiveness, and continuous improvement to drive the company toward achieving its mission.
You will support the Operations Team with tasks in different areas, which include:
- Client Engagement Operations
- Support during the full client lifecycle, from onboarding to offboarding, with a focus on creating seamless, efficient, and value-driven processes.
- Facilitate onboarding by coordinating kick-off activities, setting up systems, and equipping teams to deliver exceptional service from day one.
- Facilitate offboarding by ensuring excellent handovers, thorough documentation, and process refinements that improve clarity and efficiency.
- Quality Monitoring
- Monitor and track engagement health metrics to ensure alignment with client expectations and organizational goals.
- Use data-driven insights to identify opportunities for improvement and support teams in maintaining high service standards.
- Recruitment Support
- Optimize recruitment workflows by managing candidate pipelines, scheduling interviews, and ensuring accurate documentation.
- Collaborate on administrative and process improvements that enhance the efficiency and effectiveness of recruitment efforts.
- People Operations Projects
- Contribute to key People Operations initiatives by drafting materials, coordinating with stakeholders, and ensuring timely completion of initiatives.
- Support with creating scalable and sustainable processes that enhance organizational efficiency and support a thriving workplace.
- Research & Policy Development
- Conduct research to support ongoing projects in both People and Mission Operations.
- Assist in drafting, updating, and implementing HR policies and procedures that reflect best practices and reinforce Operational Excellence.
About You
You are:
- Excited to build a career in Operations, bringing at least 1 year of professional experience and practical know-how.
- Curious, motivated, and eager to learn, with a proactive approach to contributing from day one.
- Organized and detail-oriented, skilled at managing multiple tasks, prioritizing effectively, and maintaining structure.
- Technologically savvy and like to experiment with new tools and features.
- Autonomous and efficient, delivering high-impact results. You find quick wins and show signs of a fast turnaround while building our long-term strategic goals.
- A clear communicator with excellent written and verbal English skills (C2 or native level).
- Collaborative and adaptable, thriving in a dynamic, fully remote team environment.
- Timezone: You live within +/- 2 CET, preferably in Europe.
Compensation and Benefits
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Base Salary: €1440/month.
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Perks (Same as all team members, adjusted for time worked):
- Annual Paid Time Off: 13 days + 2 company-wide holidays;
- Paid Sick Leave;
- Personal Growth: Networking, Coworking, and Personal Development Budgets.
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Uncapped bonuses (quarterly):
We usually pay ~€25,000/quarter in bonuses to team members. These are transparently shared across our organization. (e.g., €3,000 employee referral, €1,000 client expansion, €1,000 when a client returns, etc.). To be eligible the team member must be at Product People at the end of the quarter, and not pending an exit (resignation, termination, counsel to leave).
What Makes Us Special
- Accelerate your personal and career growth. 10x your learning and networking opportunities by being exposed to multiple companies and teams each year. We give timely, candid, and direct feedback and expect you to do the same. We run 4-month performance reviews for each person. This helps us improve the team, maintain quality of service, and proactively promote people who show sustained performance at the next level.
- Amazing culture. We have a supportive, high-performance, and open culture. It starts with onboarding you well. We hire and retain the best people living our values while counseling to leave those happier elsewhere. We share knowledge generously while being excellent and candid with each other.
- Structured onboarding and support network. Who says small companies need to be chaotic? Our onboarding guide contains everything you need, and if you need more, there’s our #help channel! We proactively share our learning with each other through sharing sessions and help each other resolve complex situations through peer mentoring.
- Levels tied to compensation. Your compensation changes when your title and level change. This is not the case with other companies (e.g., someone promotes, but they don’t earn more money afterward). Moreover, we offer tenure raises that are independent of levels and promotions.
- Paid sabbatical accrued every 3 years*. You get a paid month off every 3 years, on top of your regular holiday allowance. Take unpaid leave anytime; we’ll cover your health insurance.
- [Optional] 4-day work week*. Free up space and time to pursue an MBA, travel for a longer time, or just do nothing. Our default is a 5-day workweek, you can opt in and out of a 4-day workweek with at least one month's notice to minimize the impact on the team’s workload. The compensation impact is 80% of the salary in years 1-2, 85% of the salary in years 3, and 90% of the salary in years 4+.
- Remote working. We work distributed first. We recommend setting up a dedicated workspace for which you can choose to expense a MacBook, external monitor, ring light, room divider, and plants. As it can sometimes get lonely, consider that you’ll need to proactively schedule in-person meetings, sports, or other activities that provide a good cutoff and help you recharge after work.
- We operate in Central European Time, and our team values effective collaboration. To ensure seamless communication and teamwork, and support a sustainable lifestyle, we accommodate a maximum time difference of +4.5 hours / -1 to -2 hours. Please consider this when applying for the position.
- [Optional] Germany Relocation after 24+ months*. We sponsor a relocation to Berlin, Germany for team members at L4+ levels who've been with our firm for at least 24 months. Should you decide to relocate on your own before being eligible for our support, we can only change your work contract to the German one after you have your visa and paperwork in order.
For more detailed information about our culture, ways of working, transparent salaries, and career track, please visit our Prospective Candidate FAQs. See the Interview Guide for tips.
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*Only applies to PMs and/or full-time employees.
Note that we assign a higher ranking to the questionnaire below than CVs.
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