Onboarding/Customer support specialist (South Africa)

PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. Our proprietary trading platform and integration with MetaTrader 5 (MT5) provide our clients with a robust and versatile trading experience. 

We are looking for an Onboarding Specialist to join our team to develop business opportunities within the South Africa region to drive growth and market penetration.

The position does not involve aggressive cold sales, but rather helping new clients navigate the platform and ensuring they have a smooth onboarding experience. This role is focused on guiding new users from the registration process to their first successful deposit.

 
The main responsibility will be:

• Establishing effective communication with clients
• Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing
• Helping clients understand the platform and supporting them throughout the process of making a deposit
• Assisting clients  via various communication channels (phone, WhatsApp, platform chat, email, push notifications). 
• Collaboration with the management and IT/Suport departments

Discover your Fit:

•  Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto.
•  Background in sales would be a great plus
•  Proficiency in English(clear accent)
•  Strong negotiation, communication, and interpersonal skills, with an analytical mindset.

We are ready to provide for you:

• 100% remote job
• Competitive salary 
• Opportunity to work in international and cross-functional team with challenging and in-demand product
• Medical insurance after probation period
• Additional sick leaves every 6 months
• Birthday gifts

Are you interested? Let's talk!