Customer Care 1 year Internship - French & English Speaker

Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly: our network, our partners, ourselves.

Don’t stop reading, the best part’s coming up 👇🏼

Internship details:

• Languages: French and English speakers (both mandatory!) / Portuguese, Spanish or Polish (nice-to-have)
• Location: This internship is on-site, in Lisbon at Amoreiras Square
• Contract Type: Internship - 6 months with possible extension or conversion to full-time
• Salary: 920EUR gross monthly + 10.20 per/ day of meal allowance paid by Coverflex
• Working hours: 9-hour shifts between 7 AM and 10PM (Portuguese time) with 1 hour for lunch break, with two consecutive days off per week.

How You’ll Shape Our Story:

Key Responsibilities during the Internship:

• Assist customers via multiple channels: calls, emails and more
• Investigate and resolve issues by identifying root causes and solutions
• Monitor our charging network and act quickly to address any incidents
• Master various tools and knowledge bases to provide excellent support
• Communicate effectively with internal teams and external partners

This Is About You, Not Us 🫵🏼:

• Languages: Fluency in French and English (written and spoken), other languages like Portuguese, Spanish, or Polish are a big plus!
• Empathy: You understand and care about the user experience
• Communication: Excellent written and verbal skills, adaptable to various channels
• Proactive Attitude: You work well independently in a fast-moving environment
• Passion for Sustainability: Enthusiasm for electric mobility is a strong advantage
• Location: Based in Lisbon or willing to relocate. Must be flexible to work rotating shifts.

How you'll be Powered up?

• Free office snacks and unlimited coffee & Meal allowance for every worked day
• Hands-on experience in a dynamic, multi-country operation.
• A chance to develop professional communication and problem-solving skills in both English and Polish (Spanish, French and Portuguese are a plus).
• Insight into the growing electric mobility sector.
• Possibility to turn into a Full-Time contract

🧑‍🧑‍🧒‍🧒 Our Promise To You

The best solutions come from different voices. We’re building a culture where inclusion, respect, and equal opportunity aren’t policies they’re lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference. At Powerdot, your voice powers the future, literally.