Value Consultant (US, East Coast)
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
What you’ll be doing:
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Build compelling business case documents, presentations and ROI (Return on Investment) analyses aimed at justifying prospects purchases
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Create ROI tools for sales for joint business casing
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Craft high-impact, executive level narrative and presentations while working cross functionally with our Sales teams
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Build strong relationships with sales leaders to be a key driver on strategic accounts
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Create assets for internal teams to leverage to articulate and measure the value of PolyAI and deliver high-level business value impact in a consistent way
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Partner with the CS team to help on value realization exercises with our customers
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Provide thought leadership, training, and consultative partnering with internal sales and other teams throughout and beyond the sales cycle
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
What you'll come with:
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A lot of ambition, energy and hard work. You’re not a “task taker” and go out of your way to make things better - you’ll be given a lot of autonomy to succeed.
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At least 5+ years of professional experience with 1+ years in management consulting / value management or other value roles
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Experience in customer facing roles and working alongside Sales, Solution Consulting and GTM teams
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Experience with quantitative analysis and financial modeling
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Strong analytical and problem solving skills, including the ability to derive actionable insights from large amounts of information and clearly articulate complex ideas
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Experience in development and execution of value hypotheses, business cases, and commercial proposals
Compensation: $120,000-$150,000 + equity
(US) Benefits
💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 One-off WFH allowance when you join
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
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Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
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Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
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Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
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Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
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Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
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Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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