Employee Relations Coordinator

 

🚀 We’re on a mission to make: The most successful insurance disruptor people want to stay with for life 

Are you ready to transform the insurance industry with innovative technology? At Policy Expert, we are on a mission to revolutionize Home, Pet, and Motor insurance, making it clear, fair, and great value for customers. Since our inception in 2011, our breakthrough thinking and proprietary tech, have won us over 1.5 million customers and the title of the UK’s No.1-rated home insurance provider for 9 years. 🏆  

Hear from our team about what it's like working at Policy Expert ✨ 

About Us  

Our ambition is to be the most successful insurance disruptor that customers want to stay with for life. With double-digit growth 📈 and a commitment to customer-centric solutions, we are challenging the norms of an industry known for low trust and high switching rates. Our goal is to build deeper relationships with our customers, transforming insurance from a costly necessity to a valued support system. 

In 2023, we were honoured with an Outstanding 2-star accreditation ⭐⭐ and ranked among the Top 100 Best Large Companies to Work for by Best Companies. 

 

The role: Make fairness happen where it matters most

We’re looking for an Employee Relations Coordinator to join our People Experience team (HR), supporting our Employee Relations Manager across two fast-paced call centre environments, on a 12 month contract.

This is a brilliant opportunity for someone early in their People Experience/HR career who wants to build real depth in employee relations. You’ll be right at the centre of how we manage workplace issues fairly, consistently, and professionally, making sure nothing slips through the cracks and every case is handled with care and clarity.

If you’re organised, calm under pressure, and genuinely interested in how people process work in real life (not just in theory), this is your kind of role.

 

What you’ll be doing

You’ll be the backbone of our ER casework, helping keep everything structured, accurate, and moving.

• Supporting employee relations cases across disciplinaries, grievances, absence, and conduct
• Coordinating meetings, hearings, and investigations across two sites
• Taking clear, accurate notes and producing formal documentation
• Preparing case files, timelines, and supporting evidence packs
• Tracking case progress and ensuring actions are followed through
• Maintaining confidential HR records and case systems
• Supporting managers with process guidance and coordination
• Helping identify patterns and trends in ER activity

What we’re looking for: We care more about mindset than perfection.

• Some experience in People Experience/HR (HR exposure ideal)
• Interest in employee relations and workplace fairness
• Strong attention to detail and organisation skills
• Confident communication, especially in writing
• Calm, steady approach when dealing with sensitive situations
• Comfortable working in a fast-paced, operational environment
• CIPD Level 3 (or working towards), ideally through the Chartered Institute of Personnel and Development

Why this role works

You’ll learn ER properly. Not just admin tasks, but how cases are built, decisions are made, and fairness is maintained in a busy operational business.

You’ll be supported by an experienced ER Manager and surrounded by a People Experience team that values doing things properly, not just quickly.

Apply Now – and Take the Next Step
If you’re ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you.

You’ll complete a brief AssessFirst assessment designed to highlight your potential, not just your past experience, so everyone has an equal opportunity to stand out and hear back from us faster.

CV - we'll anonymise all applications before review to make sure everyone is considered fairly.

We’re proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know.

We aim to be in touch within 3 working days – whether successful or not. And remember: if you’re eager to grow and passionate about what we do, don’t hesitate to apply – even if you don’t tick every box.

Useful links:

Glassdoor | Trust Pilot | Best Companies