Customer service Team Manager

🌟 Team Manager 6 month secondment - Customer service🌟

Looking for a new challenge to develop your leadership skills and make a meaningful impact? This Team Manager position is your chance to grow, lead, and inspire in a dynamic and vital area of our business.

As part of our management community, you’ll lead with purpose and precision, fostering a culture where collaboration, growth, and professionalism thrive.

 

What’s in it for you?

✅ Enhance Your Leadership Skills: Lead a team of passionate professionals and build on your ability to motivate and inspire.
📈 Drive Your Development: Expand your operational and strategic expertise in a high-performing, collaborative environment.
🤝 Build Meaningful Impact: Play a critical role in countering fraud, ensuring integrity and trust in all we do.
🌱 Grow Your Career: Gain hands-on experience in a leadership role that strengthens your future prospects.

 

Your Role at a Glance

As a Team Manager, you will:

 

🎯Lead and Inspire: Motivate your team of contact centre colleagues to excel by creating an environment of trust, collaboration, and high performance.

🔍 Operational Excellence: Oversee daily operations, ensuring efficiency, adherence to KPIs, and continuous improvement to deliver exceptional service.

🌟 Mentorship and Development: Coach and guide your team to achieve their professional best, with a focus on developing technical expertise and customer-centric behaviours.

✨ Performance Management: Monitor and assess team performance, providing feedback, recognition, and support to meet and exceed targets.

🤝 Foster Trust and Inclusion: Build a culture where every colleague feels valued, supported, and empowered to contribute to shared goals.

💡 Knowledge Mastery: Leverage your expertise to ensure the team delivers accurate, up-to-date information while maintaining compliance and operational standards.

📊 Data-Driven Insights: Produce and interpret MI reports, using data to drive meaningful improvements in the customer experience and operational outcomes.

💬 Effective Communication: Deliver clear, inspiring messages that align the team and foster open dialogue, ensuring a unified approach to achieving success

What Makes You a Great Fit?

You’re a natural leader who inspires through action, sets a standard of excellence, and builds a culture of inclusivity and trust. You are passionate about making a positive impact - whether that’s driving operational efficiency, fostering personal growth, or creating a supportive work environment.

Key Attributes for Success:

• Customer-Centric Focus: A deep understanding of customer needs and a commitment to delivering outstanding service.
• Leadership Excellence: Experience in leading teams with a supportive, motivational approach that drives high engagement and performance.
• Mentorship Passion: A knack for unlocking potential in others and creating opportunities for continuous growth and learning.
• Operational Mastery: Strong knowledge of call centre operations, including technologies and analytics, with a track record of delivering results.
• Empathy and Communication: Exceptional communication skills, with the ability to foster trust, handle sensitive conversations, and create an open, honest work culture.
• Expertise: Demonstrated success in a call centre environment (ideally insurance), with a focus on delivering compliant and customer-focused solutions.
• Problem Solver: A proactive mindset with a passion for innovation and continuous improvement.
• Resilience and Emotional Intelligence: Maintains composure and a positive outlook under pressure, using emotional intelligence to manage team dynamics effectively.

This is an exciting opportunity for someone who is looking to grow within the business and make a lasting impact. If this sounds like you, we’d love to hear from you!

 

📅 Criteria:

• must currently be in a minimum floor manager role or equivalent recent experience
• Must have passed probation 

 

Next Steps:

• Speak to your current manager to get endorsement for your application
• Apply by 12th December 2025 
• Interviews commence wc 15th December 2025. (any restrictions please make us aware)

Ready to take the next step in your career? Submit your expression of interest (Cover Letter) highlighting how your skills and aspirations align with this exciting opportunity.

Let’s grow together! 🌟