Inbound Sales Advisor

Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 

We’re looking for passionate and self-driven people to join us as Policy Expert – curious minds who want to help customers and build something bigger for themselves. Whether you’re fresh into the working world or looking to pivot into a new path, we’ll meet you where you are.

The Role

You’ll be a key player in helping our existing customers renew their insurance policies – delivering excellent service, comprehend their needs, and assisting with providing the right cover for our customers.

You’ll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.

What You’ll Be Doing:

• Customer Renewals
  Engage with existing customers via inbound and outbound calls to enhance satisfaction and positive outcomes

Use a consultative approach to renew policies and retain business

• Sales & Performance

Achieve performance targets through confident, customer-first conversations

Bring confidence and resilience to every call

• Follow-Up & Communication

Manage your own diary efficiently

Follow up with customers using the most effective communication channels

• Compliance & Accuracy
  Ensure all actions meet FCA regulations and internal standards

Keep customer records precise and up to date

• Continuous Learning

Stay on top of product and industry updates

Participate in ideas, knowledge, and feedback to help the team thrive

• Team Support

Assist with ad hoc tasks and contribute to a positive, collaborative culture

Key Attributes for Success: 

• A great communicator with genuine insight and enthusiasm
• Experience in customer service, sales, or account management
• Strong objection-handling and problem-solving skills
• Driven by results and personal growth
• A positive team player who brings others along on the journey
• Ensuring accuracy and attention to detail
• Consistently meet and exceed productivity and performance targets.

 

What’s in it for you:

📍 This role will be based in our Motherwell office

⏰ We offer flexible working hours, around our core working hours

📚 Career Development and professional qualifications

🎟️ Enhanced Holiday, Maternity and Paternity Packages

🎉 Social events throughout the year and vibrant workplace atmosphere

🌈 Employee Wellbeing Programme

💷 Buy and Sell Holiday Scheme

👤 Life Assurance x4 your salary

🚪Prayer room in office

📠 Financial Wellbeing Support through Bippit

Our application process consists of:

1. A telephone-based Interview with a member of our Talent Acquisition Team
2. Online Skills Assessment
3. Final face-to-face interview with the Departmental Manager

Apply Now ✉️

Ready to take your career to the next level? Apply today to join our growing team and help shape the future of our business!

This isn’t just a role – it’s an opportunity to be part of something special. If you want to make your mark in a growing, forward-thinking company, we’d love to meet you!

What We Stand for and Next Steps “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment”

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 7 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.