Risk Associate

Policy Expert – Risk Associate       

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor, and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆

Hear from our team about what it's like working at Policy Expert ✨

At Policy Expert, we operate a ‘Three Lines’ approach to risk management; this is a ‘Second Line’ role sitting in the ‘Risk and Resilience Team’ within the wider Governance, Risk and Compliance function. It helps us drive an integrated approach to risk and resilience management and is responsible for supporting the development and adherence to the Risk Management Framework in the service of the Group, successfully delivering its strategy. 

Working with the Lead Risk Manager and Business Resilience Manager, you will drive action on the effectiveness of risk management, policy management and internal controls where gaps or ineffective controls are identified through the Risk Events programme, champion and support the development and embedding of risk culture across the organisation – and support assurance through testing and exercising.  

Your day-to-day: 

Support the Group Head of Risk in the delivery of the Risk and Resilience Programmes, including: 

• Support the drive of an integrated approach to risk management, socialising adoption and implementation of and adherence to the Risk Management Framework (tools, protocols and approaches) that the company uses to identify, assess, report and escalate their risks and controls; risk quantification and assessment process – including control assessments. 

• Work with the Lead Risk Manager to support the business in its identification and documentation of risks and controls to support informed decision making, analyse and evaluate risk exposure across the Group, and provide accurate and timely management information. Provide regular review, challenge, analysis, and reporting to the first line and senior leaders on their management of their risks and controls, using inputs from assurance and audit reviews, risk events, and other relevant information to challenge self-assessments as appropriate. 

• Key support for delivery of the Risk Events programme, working closely to the Business Resilience Manager to ensure correct documentation in the identification, assessment, recording, mitigation, action tracking, controls gaps or failure identification review, challenge and reporting about Risk Events; with a clear focus on supporting the company to act on lessons learned after risk materialisation; driving positive action and continuous improvement from all lessons learned. This also includes support post-incident in the Lessons Learned, continuous improvement, and reporting processes. 

• Support the delivery of training/education to support the delivery of the Risk Management Framework. 

• Support the delivery of the Exercise and Testing programme.  

• Support the delivery of the Policy Management framework. 

• Support the delivery of the approach to Third Party Risk Management, including Due Diligence for all relevant suppliers across the Group. 
• Other duties as directed. 

Who are you? 

At Policy Expert, we work in a fast-paced but supportive environment that allows people to think for themselves and to roll up their sleeves! We are passionate about doing the right thing for our people and our customers, so if you are keen to work with a fast-growing, ambitious, dynamic business, then we might be just the right fit for you.  

What specific knowledge and/or experience is important for this role? 

• You must be able to demonstrate material involvement in risk management and the implementation of risk and control frameworks and processes. 

• You will have recently worked in an FCA or PRA-regulated Financial Services firm and can demonstrate an understanding of FCA rules, regulations, principles, and codes of practice. 

• A good understanding of a ‘personal lines’ insurance company’s core business processes and customer journeys, preferably including Home and Motor insurance. 

• Excellent communication skills and the ability to sustain effective working relationships with a wide range of stakeholders at all levels, with the ability to deal with multiple stakeholders at the same time, negotiating and influencing for positive outcomes. 

• The ability to work at pace and with resilience in the successful delivery of change, implementing new processes, and improving existing ones. 

The core attributes we would value in this role are: 

• Analysis 

• Problem Solving 

• Business Storytelling 

• Stakeholder Management and Collaboration 
• Commercial and Customer Awareness  

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 We match your pension contributions up to 7%

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity 

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

🚪 Prayer room in Office

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | TrustPilot | Best Companies