Business Resilience Manager

Policy Expert – Business Resilience Manager    

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s  No.1-rated home insurer by Review Centre since 2013. 🏆

Hear from our team about what it's like working at Policy Expert ✨ 

Your Responsibilities

At Policy Expert, we operate a ‘Three Lines of Defence’ approach to risk management; this is a ‘Second Line’ role sitting in the ‘Risk and Resilience Team’ within the wider Compliance and Risk function. It helps us drive an integrated approach to risk and resilience management and to support the development and adherence to the Risk Management Framework in the service of the Group, successfully delivering its strategy. 

As the Business Resilience Manager, you will lead on three core workstreams: the business-wide approach to operational resilience – specifically compliance with regulatory Operational Resilience as per FCA PS21/3, serious incident management and controls strengthening through a Risk Events programme, and the business continuity programme.  

Working alongside the Risk Manager, you will drive action on the effectiveness of internal controls where gaps or ineffective controls are identified through the Risk Events programme – whether through post-incident lessons learned, through the risk events approach, or through Resilience or Continuity exercising, testing, or review.  

What will you typically be expected to do/be accountable to deliver? 

• Supporting the Group Head of Risk in the embedding and maturity of all aspects of the Operational Resilience (FCA PS21/3) programme, including: leading on the maintenance and understanding of relevant business process and resource requirements for Important Business Services (IBS) - with a focus on maturing the mapping, plan testing, vulnerability identification, training, exercising, and lessons learned; and driving adoption by the 1^st Line of an appropriate dynamic customer harm assessment framework as Business-As-Usual. 

• Leading on the implementation and embedding of the Risk Events programme: Ensuring correct documentation in the identification, assessment, mitigation, action tracking, controls gaps or failure identification review, challenge and reporting concerning Risk Events; working alongside the Risk Managers with a clear focus on supporting the company to act on lessons learned after risk materialisation; driving positive action and continuous improvement from all lessons learned together in a single methodology to promote correct remediation actions through controls and control effectiveness assessments, championing the development and embedding of risk culture across the organisation, and helping the business develop and enhance its risk maturity. 

• Implementation and management of group-wide robust serious incident management frameworks; the role holder will lead, coordinate, and facilitate the active response to serious incidents on behalf of the business as the Business Incident Lead and ensure that post-incident processes are followed. 

• Business Continuity responsibilities specifically will include management of and training to stakeholders around Business Impact Analysis (BIAs) and subsequent Business Continuity Plans (BCPs), and operationalising the Business Continuity lifecycle aligned to BCI Good Practice Guidelines as the BCM. This includes management of the relevant aspects of the BC lifecycle and framework adherence; operational BC Plans for response and seeking optimisation of processes by merging the Business Continuity and Operational Resilience programmes where appropriate. 

• Ownership of the Exercise and Testing programme. Manage the design, delivery, implementation, and maturity of the programme and help to socialise through awareness, testing, training, validation, and exercising.  
• Conduct all aspects of Business Continuity and Operational Resilience Due Diligence for all relevant suppliers. 

Who are you?

You will be joining our highly skilled and friendly 2nd Line governance function. This is an exciting opportunity for an experienced person to help shape the direction and delivery of all our services and make a difference to the risk and resilience culture within our business. At Policy Expert, we work in a fast-paced but supportive environment that encourages people to think for themselves and to roll up their sleeves! We are passionate about doing the right thing for our people and our customers, so if you are keen to work with a fast-growing, ambitious, dynamic business, then we might be just the right fit for you.  

You will be an effective, self-starting, and proactive leader in the implementation of change, and have experience and understanding of regulatory operational resilience principles (FCA: PS21/3) and business continuity, preferably within the Insurance sector; risk management, internal control systems, and the ability to provide insightful recommendations. 

What specific knowledge and/or experience is important for this role? 

• You must be able to demonstrate material involvement in the development and/or operational socialisation of ‘Operational Resilience’ as per FCA PS21/3. 

• You will have recently worked in an FCA or PRA-regulated Financial Services firm. 

• You will have a good understanding of core Risk Management approaches. 

• The ability to remain level-headed during live incidents and have the wherewithal and influence to ensure the organisation acts and responds appropriately. 

• An understanding of an insurance company’s core business processes and customer journeys. 

• Excellent communication skills and the ability to sustain effective working relationships with a wide range of stakeholders, at all levels, with the ability to deal with multiple stakeholders, negotiating and influencing for positive outcomes. 

• The ability to work at pace and with resilience in the successful delivery of change, implementing new processes, and improving existing ones. 

• Ability to maintain a realistic balance on multiple priorities and to work independently on projects from conception to completion 

• Demonstrated proactive approaches to problem-solving with decision-making capability and can demonstrate an understanding of analytical techniques to successfully support business objectives, with a focus on continuous improvement and innovation. 
• Demonstrable experience in a similar role 

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 Generous Pension contribution scheme

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity 

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment.” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to contact you within 14 working days of your application. You will be notified if your application is successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

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