Supply Relationship Manager

Policy Expert – Supply Relationship Manager   

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s  No.1-rated home insurer by Review Centre since 2013. 🏆

Hear from our team about what it's like working at Policy Expert ✨ 

Your Responsibilities

As a Supply Relationship Manager at Policy Expert, you’ll be stepping into a pivotal role that combines strategic thinking with operational execution. As we scale our business and supplier needs evolve, this is an exciting opportunity to influence the development of our supplier relationship strategy and drive tangible business value.

This role is more than just procurement support. You will lead the relationship management of our critical external suppliers, ensuring contracts, performance, and strategic alignment are all optimised for mutual success. From managing contract renewals and overseeing supplier reviews to driving continuous improvement and innovation, you’ll be at the centre of how we partner for success.

You will act as the key link between Policy Expert and our external partners, including technology vendors, service providers, and professional services. You’ll work closely with the wider business to ensure supplier partnerships support our strategic goals, deliver cost efficiencies, and reflect our values including ESG and risk management standards.

Responsibilities:

• Own and manage key supplier relationships, acting as the primary point of contact and strategic liaison.
• Lead quarterly business reviews, supplier performance tracking, and contract management activities.
• Partner with internal teams to ensure supplier agreements meet operational needs and strategic objectives.
• Identify, initiate, and lead change and innovation initiatives across supplier categories.
• Lead commercial negotiations, including contract renewals and changes in commercial terms (e.g. cost, SLAs, terms).
• Monitor and analyse supplier performance metrics, producing reports and insights for senior stakeholders.
• Continuously improve supplier governance processes and support the development of a long-term supplier strategy.

Who are you:

You’re a commercially savvy, relationship-oriented professional who thrives on making things happen. Whether you're managing complex negotiations or influencing business decisions, your ability to engage, collaborate and deliver is second to none. You bring a forward-thinking approach and love the idea of shaping how supplier relationships work within a fast-growing, innovative business.

• Category Strategy & Ownership – You’ve led supplier strategies across areas such as Financial Services, managing significant spend and influencing how the business engages with its partners.
• Supplier Management – You have hands-on experience with performance-driven supplier management and understand how to leverage supplier partnerships for innovation and improvement.
• Contract Management – You’re comfortable navigating and managing contracts, from negotiation through to renewal and performance enforcement.
• Procurement & Risk Knowledge – You understand procurement processes, contractual terms, and how to mitigate risk while balancing commercial outcomes.
• Experience in Financial Services – Ideally, you've worked in or with regulated environments and understand the need to align supplier practices with compliance and risk standards.
• Communication & Influence – You can communicate effectively with a wide range of stakeholders, presenting insights clearly and confidently, and leading productive conversations that align supplier activities with business goals.

Join us at Policy Expert and be part of a team that's redefining the insurance landscape. Your passion and expertise will fuel our journey towards greater success and innovation.

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 Generous Pension contribution scheme

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity 

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot | Best Companies