Retention Manager

PINECA GROUP is a leading online brand of prefabricated wooden buildings, delivering high-quality wood living solutions to thousands of customers across Europe each year. Founded in Lithuania and operating in 10 countries, we are recognised for our craftsmanship, exceptional customer care, and an extensive product portfolio ranging from compact, traditional structures to premium, upscale solutions.

With over 20 years of craftsmanship, modern design practices and a customer-centric mindset, we guide and support our clients through every stage of their project – with honesty, precision and a genuine commitment to helping them realise their vision.

WHAT WE ARE LOOKING FOR
We are looking for a hands-on Retention Manager to lead and optimize our email marketing campaigns across our European markets. The ideal candidate will be results-driven, data-oriented, and passionate about driving customer engagement and retention on a large scale. You will play a key role in developing strategies and managing campaigns to build lasting customer relationships, improve lifetime value, and support the long-term growth of Pineca Group. Previous experience in e-commerce and working within diverse international teams is a strong plus.

YOUR RESPONSIBILITIES  

• Email Sending Platforms: Build, manage, and optimize complex automated email flows and sophisticated segmentation strategies across high-volume platforms.
• Data Analysis: Proficiently analyze metrics such as open rates, click-through rates, and revenue-per-recipient. Adapt and refine strategies based on campaign performance insights.
• A/B Testing & Optimization: Drive continuous improvement by designing and executing systematic A/B tests on subject lines, send times, formats, and layouts to maximize engagement and ROI.
• Copywriting & Creative Direction: Create or oversee the production of compelling, on-brand copy and visuals tailored to diverse European audiences, ensuring all content resonates culturally and drives results.

WHAT YOU NEED TO SUCCEED

• Relevant Experience: At least 2 years of hands-on experience in CRM or Email Marketing, ideally within E-commerce or high-value manufacturing environments.
• Technical Expertise: Demonstrated ability to manage large-scale email sending platforms, optimizing deliverability and engagement.
• European Market Knowledge: Solid understanding of GDPR compliance, with an appreciation for effective communication across diverse European regions and languages.
• Analytical Skills: Proficiency in using Google Analytics and internal reporting tools to measure, interpret, and improve email campaign performance.
• Languages: Fluency in English is essential. Knowledge of additional European languages such as French, German, or Italian is a strong plus.

WHAT'S IN IT FOR YOU?

• Competitive salary: EUR 4,000 - 4,800 gross per month based on your skills and experience, plus additional discretionary annual company bonus..
• Hybrid working model: work from the office Monday to Wednesday, and enjoy the flexibility to work from home the rest of the week.
• Private health insurance: additional health coverage for your well-being.
• Sports budget: yearly support for physical activities and wellness.
• Learning budget: annual allowance for training and professional development.
• Empowering culture: a work environment built on respect, autonomy, and collaboration.
• Team events: regular team-building activities and company gatherings.
• Annual team trip abroad: we celebrate our achievements with an unforgettable company trip.

Check Out All Our Open Roles

Didn’t find the right role?
If you don’t see a position that matches your profile or interests right now, we’d still love to hear from you.
Please send your CV and a short note outlining the type of roles you’re interested in to: career@pinecagroup.com
We’ll keep your details in mind for future opportunities at Pineca Group.

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