Customer Support Specialist

New York time zone 

About the Company - Pharmbills is a trusted American outstaffing company, known for connecting talented professionals worldwide with industry leaders in healthcare, finance, real estate, and more. With a growing international presence, we’ve been successfully operating in Portugal for over 2 years, empowering Portuguese talent to deliver outstanding service to U.S.-based clients. Partner with us and be part of a company that values global collaboration, professional growth, and exceptional service. 

About the Role - As a Customer Support Specialist, you will play a vital role in ensuring smooth communication between patients, American healthcare organizations, and insurance companies. Your primary focus will be on solving issues, providing support, and coordinating payments efficiently. 

Responsibilities 

• Engage with patients, American healthcare providers, and insurance companies to resolve payment-related issues. 

• Facilitate clear communication between all parties to ensure accurate and timely payments. 

• Align payment processes and provide various options for compensation of services. 

• Maintain accurate and up-to-date records of all interactions and payment alignments. 

• Develop and implement strategies to improve the efficiency of payment processes. 

• Ensure high levels of customer satisfaction through excellent support and problem-solving. 

Qualifications 

• Proficient in English (B2+ level). 

• Experience providing services to clients 

• Strong multitasking abilities and stress-resistant nature. 

• Exceptional problem-solving skills and a solution-oriented mindset. 

• Excellent communication and interpersonal skills. 

• Ability to operate independently and as part of a team. 

What We Offer 

• Competitive Compensation: Rewarding monetary and benefits package. 

• Growth Opportunities: Build your career with an American company and expand your skills on the international stage. 

• Global Team Culture: A diverse, supportive environment that values collaboration, growth, and innovation. 

This role provides a unique opportunity to leverage your expertise within a global company while contributing to the well-being of U.S.-based healthcare clients. Operating in a New York time zone, you’ll be part of a passionate, international team that values flexibility and professional development. 

Apply today to partner with us in delivering exceptional service!