Healthcare Customer Support

Location: Bogota, office-based

Are you passionate about helping people and enjoy contributing to a dynamic environment? Pharmbills is seeking a dedicated Healthcare Customer Support Specialist to join our team and support American healthcare organizations and their clients! 

About Pharmbills: Pharmbills is a trusted American outstaffing company, known for connecting talented professionals worldwide with industry leaders in healthcare, finance, real estate, and more. With a growing international presence, we’ve been successfully operating in since 2016, empowering worldwide talents to deliver outstanding service to U.S.-based clients. Join us and be part of a company that values global collaboration, professional growth, and exceptional service. 

Schedule: Aligned with New York time zone 

About the Role: As a Healthcare Customer Support Agent, you will play a vital role in ensuring smooth communication and payment alignment between patients, American healthcare organizations, and insurance companies. Your primary focus will be on solving issues, providing support, and coordinating payments efficiently. 

Key Responsibilities: 

• Engage with patients, American healthcare providers, and insurance companies to resolve payment-related issues. 

• Facilitate clear communication between all parties to ensure accurate and timely payments. 

• Align payment processes and provide various options for compensation of services. 

• Maintain accurate and up-to-date records of all interactions and payment alignments. 

• Develop and implement strategies to improve the efficiency of payment processes. 

• Ensure high levels of customer satisfaction through excellent support and problem-solving. 

Qualifications: 

• Proficient in English (B2+ level). 

• Experience working with clients, healthcare organizations, and insurance companies. 

• Strong multitasking abilities and stress-resistant nature. 

• Exceptional problem-solving skills and a solution-oriented mindset. 

• Excellent communication and interpersonal skills. 

• Ability to operate independently and as part of a team in a remote setting. 

What We Offer 

• Competitive Compensation: Rewarding monetary and benefits package. 
• Growth Opportunities: Build your career with an American company and expand your skills on the international stage. 
• Global Team Culture: A diverse, supportive environment that values collaboration, growth, and innovation. 

This role provides a unique opportunity to leverage your expertise within a global company while contributing to the well-being of U.S.-based healthcare clients. Operating on a New York time zone schedule, you’ll be part of a passionate, international team that values flexibility and professional development. 

Apply today to join us in delivering exceptional service!